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For Companies At a Glance
- Tasks: Install and repair full fibre broadband at residential locations, ensuring top-notch customer service.
- Company: Join Circet IRE & UK, a leader in telecommunications infrastructure across Europe.
- Benefits: Earn £32,000 - £40,000+, with full training, company van, and bonus opportunities.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Strong customer skills; telecom background preferred but not essential; must have a clean driving licence.
- Other info: Dynamic role with travel, flexible hours, and excellent career growth potential.
The predicted salary is between 32000 - 40000 £ per year.
Overview
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market. Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Responsibilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 – £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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Service Delivery Technician - 1432 employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1432
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Service Delivery Technician, you might face hands-on tests. Brush up on your installation and troubleshooting skills, and be ready to demonstrate your expertise in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Circet and ready to contribute to their mission of delivering top-notch fibre broadband services.
We think you need these skills to ace Service Delivery Technician - 1432
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us know why you're excited about the telecommunications industry. Share any relevant experiences or projects that highlight your enthusiasm and understanding of technology.
Tailor Your CV to the Role: Make sure your CV reflects the skills and experiences that align with the Service Delivery Technician role. Highlight any customer service experience and technical skills that demonstrate your ability to excel in this physically demanding position.
Be Professional and Personable: In your cover letter, emphasise your strong customer-facing skills. We want to see how you can maintain professionalism while ensuring a seamless customer experience, so share examples of how you've handled customer interactions in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on the basics of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your enthusiasm but also demonstrate that you're ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or went above and beyond for a client. This will highlight your ability to maintain high satisfaction levels, which is crucial for Circet.
✨Get Ready for the Physical Side
This job can be physically demanding, so it’s a good idea to mention any relevant experience you have with manual handling or working in challenging conditions. If you've done similar work before, share those stories to illustrate your capability and readiness for the role.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and training opportunities. This shows that you’re genuinely interested in the position and want to ensure it’s the right fit for both you and Circet. Plus, it gives you a chance to assess if their values align with yours.
