At a Glance
- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, a leading telecommunications infrastructure provider in Europe.
- Benefits: Earn £32,000 - £40,000+, with full training and equipment provided.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be part of the fibre revolution and enhance customer experiences.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
The predicted salary is between 32000 - 40000 € per year.
Overview
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland.
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Key Accountabilities
- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
Requirements
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK
Additional Information
- The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
*Alternative Job Titles – Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Service Delivery Technician in Sheffield employer: Circet Group
Circet IRE & UK is an exceptional employer, offering a dynamic work environment where dedicated Service Delivery Technicians can thrive. With a strong commitment to employee development through industry-leading training and a competitive salary range of £32,000 - £40,000+, Circet fosters a culture of collaboration and innovation. Employees enjoy comprehensive benefits including a company pension scheme, annual leave with bonus days, and promotional opportunities, all while contributing to the vital rollout of full fibre broadband across England and Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Service Delivery Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering a seamless experience for customers, be ready to share examples of how you've handled tough situations or gone above and beyond for clients in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Technician role. Highlight any relevant experience, especially in customer service or technical roles, and don’t forget to mention your ability to work outdoors and handle physical tasks.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and your eagerness to contribute to Circet’s mission. Share specific examples of how you’ve excelled in similar roles or faced challenges head-on.
Showcase Your Skills:In your application, be sure to showcase your strong customer-facing skills and any telecoms background you might have. If you’re new to the industry, highlight transferable skills that demonstrate your readiness to learn and adapt.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further.
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre installations and repairs. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only help you answer technical questions but also show your passion for the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of examples where you resolved issues or provided exceptional service, as this will demonstrate your ability to maintain high standards of customer satisfaction.
✨Get Ready for the Physical Side
This job is physically demanding, so be ready to talk about your fitness and any relevant experience you have with manual handling or working outdoors. You might even want to mention how you handle challenging weather conditions, as it shows you're prepared for the realities of the job.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
