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- Tasks: Install and repair full fibre broadband at residential locations, ensuring top-notch customer service.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training, equipment, and a company van provided.
- Other info: Enjoy career growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of the fibre broadband revolution and make a real difference in people's lives.
- Qualifications: Strong customer skills; telecom background preferred but not essential.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.
Responsibilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1462 in London employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1462 in London
✨Tip Number 1
Get to know the company! Research Circet IRE & UK and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves physical tasks like installations and troubleshooting, practice these skills if you can. Being able to demonstrate your technical abilities will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Circet and ready to take on the challenge!
We think you need these skills to ace Service Delivery Technician - 1462 in London
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let us know why you're excited about the telecommunications industry. Share any relevant experiences or projects that highlight your enthusiasm and understanding of technology.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills and experiences that align with the responsibilities of a Service Delivery Technician, especially your customer service skills and any technical knowledge.
Be Professional and Personable: Since this role involves a lot of customer interaction, it's important to convey your strong communication skills in your application. Use a friendly yet professional tone to show that you can connect with clients and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your genuine interest in joining our team at Circet.
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you understand the basics of fibre broadband technology and installation processes. Brush up on common troubleshooting techniques and safety standards in the telecoms industry. This will show your passion for the role and help you answer technical questions confidently.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've handled customer service situations in the past. Think of examples where you resolved complaints or provided exceptional service, as this will demonstrate your ability to maintain high customer satisfaction.
✨Get Ready for Physical Challenges
This job is physically demanding, so be ready to talk about your experience with manual handling and working in various weather conditions. If you have any relevant experiences, like climbing or working outdoors, share those to highlight your suitability for the role.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, training opportunities, and team dynamics. This shows that you're genuinely interested in Circet and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!