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- Tasks: Lead a dynamic team delivering fibre broadband installation and maintenance services.
- Company: Join a fast-growing company at the forefront of the UK's fibre rollout.
- Benefits: Competitive salary, bonus structure, company vehicle, and career progression opportunities.
- Why this job: Shape a high-performing team and make a real impact on connectivity in the UK.
- Qualifications: Experience in managing field teams and strong technical understanding of fibre networks.
- Other info: Foster a culture of safety, accountability, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Field Operations Managers are experienced, dynamic and passionate about leading and managing a team of Field Success Managers and field engineers delivering fiber broadband installation, maintenance, and fault resolution services. This role is critical to ensure safe, efficient, and high-quality operations across our fibre network.
As a Field Operations Manager, you will be responsible for overseeing daily field activities, ensuring performance targets are met, providing support and guidance to your team, and ensuring the delivery of exceptional service to customers and to the client as well as support to the Senior Operations team.
Key to success is achieving our client SLAs and KPIs – OTD completions to meet and exceed targets with minimal ELF and CANDIDs. As FOM, you will be responsible for driving the correct behaviours and practices to help the FSMs and field teams reach optimal performance.
Key Responsibilities:- Lead and manage a team of Field Success Managers and engineers across a defined geographical area.
- Ensure all work is delivered to quality, safety, and compliance standards, working with the health & safety team to address any non-compliance.
- Drive performance and productivity to meet KPIs including installation targets, first-time-right rates, and fault resolution times.
- Reduce ELF and monitor weekly stats implementing improvement plans where required.
- Monitor and review field engineer activity via job management systems and field visits.
- Provide regular coaching, performance feedback, and development plans for team members.
- Weekly and monthly reporting and feedback to SOMs and senior management teams on performance and results, with remedial actions plans for any underperformance.
- Coordinate resource planning, including rotas, and allocation of tasks to Field Success Managers.
- Act as a key contact for operational escalations and field-level problem-solving.
- Foster a culture of accountability, safety, and continuous improvement.
- Liaise with other departments including planning, logistics, customer support, and network build to ensure smooth delivery.
- Management of customer complaints, working closely with the Service Centre and Complaints Team to mobilize crews and ensure any work is undertaken to a satisfactory level and any substandard work is addressed.
- Complete monthly site visits with FSMs to encourage adherence to the Company Policy on dress code, and promote the company image (i.e., company uniforms and clean and tidy work vehicles).
- Proven experience managing teams in a field-based environment (ideally in telecoms).
- Strong technical understanding of fiber networks, FTTP/FTTH, and installation processes.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze performance data and drive improvements.
- Strong skills in client management, planning, logistics, resource management and commercial controls.
- A strong commitment to health & safety compliance.
- Full UK driving license and willingness to travel across your area.
- Background as a field engineer in fibre telecoms.
- Experience with Openreach PIA infrastructure and associated accreditations.
- Management qualifications (e.g. ILM, NVQ Level 3/5 in Management).
- Familiarity with job management systems and reporting tools.
- Competitive salary plus company vehicle or car allowance.
- Bonus structure linked to team performance.
- Ongoing training and career progression opportunities.
- Company pension, holidays, and other benefits.
- A chance to be part of a fast-growing company at the heart of the UK's fibre rollout.
- Be a part of building Britain’s full-fibre future. Lead from the front and help shape a high-performing field team delivering world-class connectivity.
Field Operations Manager - North Scotland in London employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager - North Scotland in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing teams and driving performance. Share specific examples of how you've improved KPIs or resolved issues in the field – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and hit that apply button!
We think you need these skills to ace Field Operations Manager - North Scotland in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations Manager role. Highlight your experience in managing teams, especially in a field-based environment, and showcase your understanding of fibre networks. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in the telecoms sector. Share specific examples of how you've driven performance and improved operations in previous roles. We love a good story!
Showcase Your Leadership Skills: As a Field Operations Manager, leadership is key. In your application, make sure to highlight your leadership style and any successful initiatives you've led. We’re keen to know how you motivate and develop your team to achieve their best.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your knowledge of FTTP/FTTH and fibre networks. Be ready to discuss installation processes and any technical challenges you've faced in the past. This shows you're not just a manager but someone who understands the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a field-based environment. Think about specific situations where you drove performance improvements or resolved conflicts. This will demonstrate your ability to manage and motivate your team effectively.
✨Data-Driven Mindset
Be ready to talk about how you've used performance data to drive improvements in previous roles. Discuss any KPIs you've managed and how you implemented strategies to meet or exceed them. This will highlight your analytical skills and commitment to achieving targets.
✨Cultural Fit Matters
Understand the company's values and culture, especially around safety and continuous improvement. Be prepared to discuss how you would foster this culture within your team. Showing that you align with their ethos can set you apart from other candidates.
