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For Companies At a Glance
- Tasks: Lead and mentor field teams in delivering top-notch fibre broadband installations.
- Company: Join a dynamic telecommunications company focused on innovation and teamwork.
- Benefits: Enjoy a competitive salary, company vehicle, and career development opportunities.
- Why this job: Make a real impact in the future of high-speed broadband connectivity.
- Qualifications: Experience in fibre telecommunications and strong mentoring skills required.
- Other info: Collaborative environment with ongoing training and support for your growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Field Success Manager – FTTP Telecommunications
Location: Field-Based
Department: Operations / Field Services
Reports To: Field Operations Manager
Employment Type: Full-Time
Our Field Success Managers are experienced and driven to support and develop our field engineers and technicians delivering fibre broadband installations and maintenance. This role plays a critical part in ensuring our field teams perform at the highest standards of safety, quality, and efficiency across all fibre network deployments and customer installations.
As a Field Success Manager you will provide hands-on support, mentoring, and training to field staff, ensuring adherence to company standards, regulatory requirements, and best practices. You will help drive continuous improvement through coaching, welfare checks, feedback, and performance assessments.
Key to success is achieving our client SLAs and KPIs – OTD completions to meet and exceed targets with minimal ELF and CANDIDs, as an FSM you will be responsible for driving the correct behaviors and practices to help the field teams reach optimal performance.
Key Responsibilities
- Lead and manage the teams to ensure a high level of motivation and co-operation is always maintained and support the achievement of business objectives.
- Drive performance using feedback and stats from daily and weekly results to ensure minimal failures OTD and performance goals are being achieved.
- Coach and mentor field engineers and technicians to deliver high-quality fibre installation, maintenance, and fault resolution services.
- Develop a culture of continuous improvement and drives excellence within the teams to ensure cost-effective improvements in service and productivity.
- Conduct on-site field assessments, audits, and ride-a-longs to ensure compliance with operational and safety standards.
- Deliver practical training on fiber splicing, testing, routing, customer installations, and use of field tools and equipment.
- Driving team and individual performance ensuring all training and development needs are identified and fulfilled and all disciplinary issues dealt with promptly according to established procedures.
- Identify skill gaps and provide feedback and development plans for field staff.
- Support onboarding and training of new engineers, ensuring they are properly equipped and confident in field operations.
- Promote and enforce health & safety standards and procedures, working with the Compliance & Auditing Team to ensure all actions are resolved in a timely manner.
- Collaborate with the Field Operations Manager to review performance data and provide insight for improvement.
- Assist in the roll-out of new processes, tools, and technologies within the field team.
- Conduct toolbox talks, safety briefings, and ensure compliance with H&S policies and industry standards.
- Act as a point of contact for technical queries and escalations from the field.
Requirements
Essential:
- Proven experience in the fibre telecommunications industry in a field-based role.
- Strong knowledge of fiber optics, splicing, FTTP/FTTH deployments, and test equipment.
- Experience mentoring and training new, junior staff or apprentices.
- Excellent communication and interpersonal skills.
- Management of HR cases and procedures.
- Confident in managing complaints and escalations from Clients and customers.
- Ability to travel regularly across assigned regions.
- Valid driver’s license.
Desirable:
- Recognized coaching, mentoring, or training qualification.
- Certifications such as NRSWA, IPAF, or equivalent telecom industry accreditations.
- Knowledge of relevant H&S and industry regulations (e.g., Openreach PIA standards).
What We Offer
- Competitive salary and company vehicle
- Opportunities for career development and progression
- Supportive and collaborative work environment
- Ongoing technical training and certifications
- Company benefits including pension and holidays
Join us
Join us as we build and support the next generation of fibre connectivity and help shape the future of high-speed broadband across the UK.
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Field Success Manager employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fibre telecommunications industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual chat, make sure to highlight your hands-on experience with fibre optics and your mentoring abilities. Share specific examples of how you've helped teams improve performance – that’s what will set you apart!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email. It shows you're keen and ready to jump in and make a difference in the field!
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face technical questions or scenario-based queries. Brush up on your knowledge of fibre splicing and safety standards, and think about how you’d handle real-life challenges in the field. Confidence is key!
We think you need these skills to ace Field Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Success Manager role. Highlight your experience in fibre telecommunications and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience with mentoring and training, as it's key for us.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve processes. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Circet Group
✨Know Your Fibre Basics
Make sure you brush up on your knowledge of fibre optics, splicing, and FTTP/FTTH deployments. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Coaching Skills
Since the role involves mentoring and training, prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or skill development.
✨Prepare for Performance Metrics
Understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you would drive performance and ensure minimal failures in on-time delivery (OTD).
✨Demonstrate Your Safety Knowledge
Health and safety is a big deal in this role. Familiarise yourself with relevant regulations and be prepared to talk about how you would promote and enforce safety standards within the team.
