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For Companies At a Glance
- Tasks: Lead a dynamic team delivering fibre broadband installation and maintenance services.
- Company: Join a fast-growing company at the forefront of the UK's fibre rollout.
- Benefits: Competitive salary, bonus structure, ongoing training, and career progression opportunities.
- Why this job: Shape a high-performing team and make a real impact on connectivity in North Scotland.
- Qualifications: Experience managing teams in telecoms and strong technical understanding of fibre networks.
- Other info: Be part of building Britain’s full-fibre future with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Field Operations Manager – FTTP Telecommunications
Location: Hybrid – Field Office-Based (Regional Coverage)
Department: Operations / Field Services
Reports To: Senior Operations Manager
Employment Type: Full-Time
About the Role
Field Operations Managers are experienced, dynamic and passionate about leading and managing a team of Field Success Managers and field engineers delivering fiber broadband installation, maintenance, and fault resolution services. This role is critical to ensure safe, efficient, and high-quality operations across our fibre network.
As a Field Operations Manager, you will be responsible for overseeing daily field activities, ensuring performance targets are met, providing support and guidance to your team, and ensuring the delivery of exceptional service to customers and to the client as well as support to the Senior Operations team.
Key to success is achieving our client SLAs and KPIs – OTD completions to meet and exceed targets with minimal ELF and CANDIDs. As FOM, you will be responsible for driving the correct behaviors and practices to help the FSMs and field teams reach optimal performance.
Key Responsibilities
- Lead and manage a team of Field Success Managers and engineers across a defined geographical area.
- Ensure all work is delivered to quality, safety, and compliance standards, working with the health & safety team to address any non-compliance.
- Drive performance and productivity to meet KPIs including installation targets, first-time-right rates, and fault resolution times.
- Reduce ELF and monitor weekly stats implementing improvement plans where required.
- Monitor and review field engineer activity via job management systems and field visits.
- Provide regular coaching, performance feedback, and development plans for team members.
- Weekly and monthly reporting and feedback to SOMs and senior management teams on performance and results, with remedial actions plans for any underperformance.
- Coordinate resource planning, including rotas, and allocation of tasks to Field Success Managers
- Act as a key contact for operational escalations and field-level problem-solving.
- Foster a culture of accountability, safety, and continuous improvement.
- Liaise with other departments including planning, logistics, customer support, and network build to ensure smooth delivery.
- Management of customer complaints, working closely with the Service Centre and Complaints Team to mobilize crews and ensure any work is undertaken to a satisfactory level and any substandard work is addressed.
- Complete monthly site visits with FSMs to encourage adherence to the Company Policy on dress code, and promote the company image (i.e., company uniforms and clean and tidy work vehicles).
Requirements
Essential:
- Proven experience managing teams in a field-based environment (ideally in telecoms).
- Strong technical understanding of fiber networks, FTTP/FTTH, and installation processes.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze performance data and drive improvements.
- Strong skills in client management, planning, logistics, resource management and commercial controls.
- A strong commitment to health & safety compliance.
- Full UK driving license and willingness to travel across your area.
Desirable:
- Background as a field engineer in fibre telecoms.
- Experience with Openreach PIA infrastructure and associated accreditations.
- Management qualifications (e.g. ILM, NVQ Level 3/5 in Management).
- Familiarity with job management systems and reporting tools.
What We Offer
- Competitive salary plus company vehicle or car allowance
- Bonus structure linked to team performance
- Ongoing training and career progression opportunities
- Company pension, holidays, and other benefits
- A chance to be part of a fast-growing company at the heart of the UK\’s fibre rollout
Be a part of building Britain’s full-fibre future. Lead from the front and help shape a high-performing field team delivering world-class connectivity.
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Field Operations Manager - North Scotland employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager - North Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers. Plus, it’s a great way to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by highlighting your relevant experience and skills that match the Field Operations Manager role.
We think you need these skills to ace Field Operations Manager - North Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Operations Manager role. Highlight your leadership experience, especially in field-based environments, and any relevant telecoms knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading teams in the fibre broadband sector. Share specific examples of how you've driven performance and improved operations in previous roles.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you exceed KPIs or improve team performance? Numbers speak volumes, so let us know how you made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your knowledge of FTTP and fibre networks. Understand the installation processes and be ready to discuss how you've managed teams in similar environments. This will show that you're not just a manager, but someone who truly understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance, improved safety compliance, or resolved conflicts. This will help demonstrate your ability to lead and inspire your team effectively.
✨Be Data-Driven
Since the role involves analysing performance data, come prepared with examples of how you've used data to drive improvements in previous roles. Discuss any KPIs you've met or exceeded and how you implemented changes based on data analysis.
✨Cultural Fit Matters
Understand the company's values and culture. Be ready to discuss how you can foster a culture of accountability and continuous improvement within your team. Showing that you align with their mission will make you a more attractive candidate.
