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For Companies At a Glance
- Tasks: Coach and develop a high-performing team in the Fibre Telecoms industry.
- Company: Join Circet, a leader in innovative telecom solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Enjoy a vibrant workplace with a focus on health, safety, and quality assurance.
- Why this job: Make a real impact by guiding and mentoring engineers in a dynamic setting.
- Qualifications: GCSE or equivalent, with at least two years in Fibre Telecoms and strong coaching skills.
The predicted salary is between 36000 - 60000 £ per year.
We Are Hiring!
Circet\’s requires a Fibre Coach to join the team. You will join our high performing operations team and report to the Fibre Supervisor.
This role will cover the Southampton and Portsmouth regions (SO/PO).
Job Purpose
Primarily undertaking the principal Fibre Engineer role, the Coach will also support the Fibre Supervisor in the coaching and development of their team. The Coach will offer technical advice whilst Engineers are onsite and are responsible for ensuring organizational targets are being met.
Responsibilities
- Coach the team to correct any behaviours impacting on performance. Review any issues with the engineer, record the actions taken and if non compliance persists liaise with Managers to instigate a PIP.
- Investigate any complaints and provide details to the supervisor. Establish facts with the engineer concerned and carry out coaching if required.
- Be responsible for carrying out any Assurance VIP visits or special requests from SMC.
- Support supervisor with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/ return to work/ duty of care interviews and documenting these before sending to HR and Operations Managers.
- Assist supervisors with audits as requested, reporting back relevant feedback.
- Ensure all communications and briefings are read and understood by engineers.
- Pick up jobs as necessary to support the overall efficiency of the operation including engineer absence and Ad Hoc work.
- Work with the training department and Operations Managers to deliver training to the teams and upskill on new products, task types and clients.
- First point of contact and support for any New Starts on the team, providing a positive onboarding experience Responsible for audits such as Health & Safety, Van, Stock and Tools.
- Aid Stores Department with Leavers audits and LTU, de-stocking of vans and stock for new starts.
- Any other reasonable duties as required.
Requirements
- GCSE grade or Scottish equivalent
- Ability to coach employees. Ability to communicate fluently with the customers and should possess good customer service skills
- Minimum two years\’ experience working within the Fibre Telecoms / Utilities industry preferably at a supervisor level
- Should possess ability to interpret technical issues through the non-technical description provided by their customers
- Good working Knowledge of work management systems and windows (Excel/Word)
- Excellent awareness of Health & Safety and Quality Assurance Procedures
- Willingness to embrace integrated model and new ways of working
- Effective Leadership and communication skills.
- Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker.
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Fibre Coach (TOOB) employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fibre Coach (TOOB)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fibre Telecoms industry, especially those who might know someone at Circet. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your coaching skills. Think of examples where you've successfully guided a team or resolved conflicts. We want to see how you can motivate others and ensure performance targets are met!
✨Tip Number 3
Show off your technical know-how! Be ready to discuss how you interpret technical issues and provide solutions. This role is all about supporting engineers, so let’s highlight your expertise in the Fibre Telecoms field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fibre Coach (TOOB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fibre Coach role. Highlight your experience in coaching and any relevant technical skills you have in the Fibre Telecoms industry. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our high-performing team. Be sure to mention specific experiences that demonstrate your coaching abilities.
Showcase Your Communication Skills: As a Fibre Coach, effective communication is key. In your application, make sure to showcase your ability to communicate clearly and effectively, both in writing and verbally. This will help us see how you can support our engineers and customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Circet Group
✨Know Your Fibre Stuff
Make sure you brush up on your knowledge of fibre telecoms and utilities. Be ready to discuss technical issues and how you've tackled them in the past. This will show that you’re not just a coach but also a hands-on expert who can guide others effectively.
✨Show Off Your Coaching Skills
Prepare examples of how you've successfully coached or developed team members before. Think about specific situations where your coaching made a difference, and be ready to share these stories during the interview. This will highlight your ability to lead and motivate others.
✨Communicate Clearly
Since communication is key in this role, practice explaining complex concepts in simple terms. You might be asked to demonstrate how you would communicate with engineers or customers, so being clear and concise will set you apart from other candidates.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific scenarios, like dealing with non-compliance or conducting audits. Think through your approach to these situations beforehand, and be prepared to discuss your thought process and the outcomes you aim for.