At a Glance
- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, a leading telecommunications infrastructure provider in Europe.
- Benefits: Earn £32,000 - £40,000+, enjoy full training, and receive a company van.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Be part of the UK's fibre broadband rollout and make a real difference.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
The predicted salary is between 36000 - 48000 £ per year.
We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Dumfries - DG11.
We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry‑leading standards of health & safety are upheld.
Key Accountabilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third‑party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry‑leading training and development for our staff.
- Company Pension Scheme.
- Yearly Bonus Scheme.
- Annual Leave (Bonus Days Available).
- Death in Service.
- Promotional Opportunities.
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer‑facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Service Delivery Technician - 1721 in Dumfries employer: Circet Group
Circet IRE & UK is an exceptional employer, offering a dynamic work environment for Service Delivery Technicians in Dumfries. With competitive salaries, comprehensive training, and a strong focus on employee development, we empower our team to excel in the fast-paced telecommunications sector. Our commitment to health and safety, alongside a supportive culture that values collaboration and innovation, makes Circet a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Technician - 1721 in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, watch that video they shared and do a bit of research on Circet. Understanding their mission and values will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match what they're looking for, especially around customer service and technical know-how.
✨Tip Number 3
Show off your passion! When you're chatting with them, let your enthusiasm for technology and customer service shine through. They want someone who’s not just skilled but also genuinely excited about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Technician - 1721 in Dumfries
Some tips for your application 🫡
Show Your Passion for Technology:When you're writing your application, let your enthusiasm for technology shine through! We want to see that you share our passion for the telecommunications industry and are excited about the role of Service Delivery Technician.
Highlight Relevant Experience:Even if you’re new to the telecoms world, make sure to mention any transferable skills or experiences. Whether it’s customer service or hands-on work, we love seeing how your background can contribute to our team!
Be Professional Yet Personable:Remember, you’ll be interacting with customers daily, so your application should reflect a balance of professionalism and approachability. Use a friendly tone while keeping it polished – we’re all about great customer experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of fibre broadband technology and installation processes. Familiarise yourself with common troubleshooting techniques and safety standards in the telecoms industry. This will not only show your enthusiasm but also demonstrate that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or went above and beyond for a client. This will highlight your ability to maintain high satisfaction levels, which is crucial for Circet.
✨Prepare for Physical Challenges
Given the physically demanding nature of the job, it’s important to convey your readiness to tackle these challenges. Be honest about your physical capabilities and share any relevant experiences, like working outdoors or handling heavy equipment. This will reassure them that you can handle the demands of the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the position and helps you gauge if Circet is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
