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- Tasks: Lead the Capacity Team to meet KPIs and client SLAs while planning resources effectively.
- Company: Join Circet UK, a leading provider in Telecommunications and Infrastructure with over 4000 employees.
- Benefits: Enjoy 25 days annual leave, life assurance, and career development opportunities.
- Why this job: Be part of a diverse team that values personal growth and social responsibility.
- Qualifications: Strong understanding of capacity planning and resource management required.
- Other info: Opportunity for continuous learning and leadership development.
The predicted salary is between 43200 - 72000 £ per year.
We are hiring! Circet UK are looking for a Capacity Planning Manager. Working with Circet, Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.
Responsibilities include but are not limited to:
- To own and deliver the KPIs of the Capacity Team – which map to the client SLAs and to the profit targets of In Home.
- Planning the resourcing levels to meet forecast.
- Liaising with key stakeholders including recruitment, training, fleet and field operations to meet target.
- Plan resources and skills in advance and work with recruitment and training to meet client forecast.
- Understand the SLAs per client and plan in advance and work daily to meet these.
- Developing the capacity team to ensure a consistent approach.
- Work with field operations to flex resources at a territory level to meet demand and control costs.
- Adopt effective strategies to cover absence within the engineer pool to minimise missed appointments.
Knowledge & Skills Requirements:
- Good understanding of how the optimiser works and what levers can be pulled to affect the result positively towards targets.
- Manage the holiday calendar for engineers.
- Work on a programme of development to continually tweak settings for maximum benefit.
- Develop the capacity planning team to be multi-skilled and to understand tasks to be prioritised.
- Provide analytical insight to company KPI’s and measures.
- Create and maintain reports and dashboards where necessary to support dissemination of information to all business stakeholders.
- Understand client changing requirements and impact on capacity planning.
Why work in Circet?
- Be part of a company that encourages involvement, diversity and inclusion.
- Be part of a company that nurtures excellence and develops leaders.
- Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme.
- Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.
- You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.
Capacity Planner Manager employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity Planner Manager
✨Tip Number 1
Familiarise yourself with the telecommunications and infrastructure sectors. Understanding the specific challenges and trends in these industries will help you speak confidently about how you can contribute to Circet's goals during interviews.
✨Tip Number 2
Network with current or former employees of Circet. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with capacity planning tools and methodologies. Be ready to share specific examples of how you've successfully managed resources and met KPIs in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in past roles. Highlighting your ability to create reports and dashboards will align well with the responsibilities outlined in the job description.
We think you need these skills to ace Capacity Planner Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Capacity Planning Manager. Focus on your ability to manage KPIs, resource planning, and stakeholder communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Circet's values and how your background fits their needs. Mention specific examples of how you've successfully managed capacity planning or similar projects in the past.
Highlight Analytical Skills: Since the role requires providing analytical insights, emphasise your experience with data analysis, reporting, and using tools to create dashboards. Include any relevant software or methodologies you are familiar with.
Showcase Leadership Experience: If you have experience developing teams or leading projects, make sure to include this in your application. Circet values personal development and leadership, so demonstrate how you've contributed to team growth and success.
How to prepare for a job interview at Circet Group
✨Understand the KPIs
Make sure you have a solid grasp of the key performance indicators (KPIs) relevant to the Capacity Planning Manager role. Be prepared to discuss how you would own and deliver these KPIs in alignment with client SLAs and profit targets.
✨Showcase Your Analytical Skills
Demonstrate your ability to provide analytical insights into company KPIs. Bring examples of how you've used data to inform decision-making in previous roles, especially in capacity planning or resource management.
✨Familiarise Yourself with Stakeholder Management
Since liaising with key stakeholders is crucial, be ready to discuss your experience in managing relationships across different teams. Highlight any successful collaborations that led to meeting targets or improving processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around resource planning and managing absences. Think of scenarios where you've had to flex resources or adapt to changing requirements, and be ready to share those experiences.
