At a Glance
- Tasks: As a Call Centre Agent, you'll handle customer calls and ensure job completion.
- Company: Circet UK is a leading telecommunications service provider with a focus on quality.
- Benefits: Enjoy hybrid work options, full training, and all necessary equipment provided.
- Other info: Initial training is office-based in Selkirk for one week.
- Why this job: Join a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Great communication skills, customer service focus, and proficient IT skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Circet UK are hiring full-time Call Centre Agents. These roles work 37.5 hours per week, and following an initial period of office based training, there is opportunity to work hybridly. Full training and equipment are provided. You will be required to attend a minimum of 1 week's training in our office in Selkirk.
Our Call Center Agents are responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
- You will be responsible for supporting our engineers' various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
Essential Competencies:
- Great Communication Skills.
- Excellent customer service focus.
- Ability to manage daily tasks efficiently.
- The ability to multi-task in a fast-paced environment.
- Ability to escalate and report issues.
- Proficient IT skills - email, webchat, spreadsheets etc.
- Great attention to detail.
Call Centre Agent in Selkirk employer: Circet Group
Circet UK is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With full training provided and the flexibility of hybrid working after initial office-based training in Selkirk, employees can thrive in a dynamic environment while enjoying opportunities for growth and advancement. Join us to be part of a team that values outstanding customer service and collaboration, ensuring a rewarding career path in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Selkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circet Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circet Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent in Selkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circet Group:Your cover letter is your chance to shine! Tell us why you want to work at Circet Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circet Group!
How to prepare for a job interview at Circet Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
