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- Tasks: As a Call Centre Agent, you'll handle customer calls and ensure job completion.
- Company: Circet UK is a leading telecommunications service provider with a focus on quality.
- Benefits: Enjoy hybrid work options, full training, and all necessary equipment provided.
- Why this job: Join a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Great communication skills, customer service focus, and proficient IT skills are essential.
- Other info: Initial training is office-based in Selkirk for one week.
The predicted salary is between 24000 - 36000 £ per year.
Circet UK are hiring full-time Call Centre Agents. These roles work 37.5 hours per week, and following an initial period of office based training, there is opportunity to work hybridly. Full training and equipment are provided. You will be required to attend a minimum of 1 week's training in our office in Selkirk.
Our Call Center Agents are responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a Team Manager, you will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.
Responsibilities:
- You will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.
- You will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders.
- You will be responsible for supporting our engineers' various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day.
- You will review all jobs completed by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, you will liaise with the engineer to capture this.
Essential Competencies:
- Great Communication Skills.
- Excellent customer service focus.
- Ability to manage daily tasks efficiently.
- The ability to multi-task in a fast-paced environment.
- Ability to escalate and report issues.
- Proficient IT skills - email, webchat, spreadsheets etc.
- Great attention to detail.
Call Centre Agent employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with Circet UK's services and values. Understanding what they do and how they operate will help you tailor your conversations during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you become more comfortable with handling various customer scenarios, which is crucial for a Call Centre Agent role.
✨Tip Number 3
Brush up on your IT skills, especially with tools like spreadsheets and email. Being proficient in these areas will not only help you in the role but also demonstrate your readiness to adapt to the technology used at Circet UK.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. This will showcase your ability to multi-task effectively, which is a key competency for the position.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Call Centre Agent position. Tailor your application to highlight how your skills match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks efficiently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences align with the job's requirements, especially your ability to multi-task and handle customer inquiries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Call Centre Agent role.
How to prepare for a job interview at Circet Group
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Practice answering questions in a concise manner and consider using examples from past experiences where you successfully communicated with customers.
✨Emphasise Customer Service Experience
Highlight any previous roles where you provided customer service. Discuss specific situations where you went above and beyond to help a customer or resolved a challenging issue. This will show that you understand the importance of customer satisfaction in this role.
✨Demonstrate Your Multi-tasking Ability
The job requires managing multiple tasks efficiently. Prepare to discuss how you handle busy periods and prioritise tasks. You might want to share examples of times when you successfully managed several responsibilities at once, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential issues that could arise in a call centre setting and how you would address them. Practising these scenarios can help you feel more confident and ready to tackle similar questions during the interview.