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- Tasks: Install and repair cutting-edge full fibre broadband at residential locations.
- Company: Join Circet, Europe's leading telecommunications infrastructure provider.
- Benefits: Earn £32,000 - £40,000+, with full training and a company van provided.
- Why this job: Be part of the UK's fibre broadband rollout and make a real impact.
- Qualifications: Strong customer service skills; telecoms background preferred but not essential.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 32000 - 40000 £ per year.
We are Circet IRE & UK, Europe's leading telecommunications infrastructure provider. Our Installs Division are now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK's ongoing rollout of full fibre broadband to homes and businesses across the country, and it's our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.
Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet's industry-leading standards of health & safety are upheld.
Key Accountabilities- Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
- Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
- Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
- Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
- Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
- Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
- Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field.
- Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
- Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
- Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
- Full equipment provided including company van & fuel card.
- Full training provided - Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry-leading training and development for our staff.
- Company Pension Scheme
- Yearly Bonus Scheme
- Annual Leave (Bonus Days Available)
- Death in Service
- Promotional Opportunities
- Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
- Full Clean UK Driving License (Manual).
- Basic DBS Check.
- Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
- A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
- Good base understanding of the importance of Health & Safety in engineering.
- Have the full right to work in the UK.
The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.
Still reading? Don't miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click 'Apply' today!
Service Delivery Technician - 1572 in Blackheath employer: Circet Group
Contact Detail:
Circet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician - 1572 in Blackheath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Circet IRE & UK. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills and experiences align with the role of Service Delivery Technician. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your problem-solving skills! As a Service Delivery Technician, you'll need to tackle challenges on the spot. Be ready to share examples of how you've resolved issues in the past, especially in customer-facing situations. It’ll highlight your ability to keep clients happy!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Service Delivery Technician - 1572 in Blackheath
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us know why you're excited about working in the telecommunications field. Share any relevant experiences or projects that highlight your enthusiasm for technology and how it drives you to deliver excellent service.
Highlight Customer Service Skills: Since this role is all about providing top-notch customer experiences, make sure to emphasise your customer-facing skills. Share examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Circet.
How to prepare for a job interview at Circet Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fibre broadband installations and repairs. Familiarise yourself with common issues and solutions, as well as the latest industry standards. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or provided exceptional service. Highlighting your ability to communicate effectively will set you apart from other candidates.
✨Demonstrate Your Problem-Solving Abilities
Circet values engineers who can think on their feet. Prepare to discuss scenarios where you've had to troubleshoot or solve unexpected problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
✨Be Ready for Physical Challenges
This job is physically demanding, so be honest about your capabilities. If you have experience with manual handling or working in adverse weather conditions, share those stories. Showing that you're prepared for the physical aspects of the role will reassure the interviewers that you're a good fit.
