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- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, competitive salary, and opportunities for continuous learning.
- Other info: Work remotely in a supportive culture that celebrates curiosity and accountability.
- Why this job: Be part of a dynamic team that values your unique experiences and fosters growth.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview
The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
Key Responsibilities
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Provide cover for store collections as required in South East Area.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Required Profile
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting and training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based)
Field Technical Support Manager in Woking employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Circana on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Zebra MC2700 and the ScanScape App. We want to show that we’re not just interested, but also knowledgeable about the tools we’ll be working with.
✨Tip Number 3
Practice our troubleshooting skills! Think of real-life scenarios where we had to solve tech issues. Being able to share these experiences will make us stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Circana team!
We think you need these skills to ace Field Technical Support Manager in Woking
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Field Technical Support Manager and how your skills align with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We want to see how your experience fits the role. Highlight your hands-on experience with handheld devices and any relevant troubleshooting skills that make you a great fit for us.
Showcase Your Soft Skills: We value communication and interpersonal skills just as much as technical know-how. Share examples of how you've trained others or resolved issues in the past to demonstrate your ability to work well with teams.
Apply Through Our Website: Once you're ready, head over to our website to submit your application. It’s the best way to ensure we get your details directly and can consider you for the role!
How to prepare for a job interview at Circana
✨Know Your Tech
Make sure you brush up on your knowledge of the Zebra MC2700 and the ScanScape Application. Be ready to discuss how you've handled technical issues in the past, as well as any experience you have with mobile device management.
✨Showcase Your Training Skills
Since training field staff is a key part of this role, prepare examples of how you've successfully trained others before. Think about specific challenges you faced and how you overcame them to ensure everyone was up to speed.
✨Emphasise Problem-Solving
Be ready to talk about your troubleshooting skills. Prepare scenarios where you resolved hardware or software issues, especially in a remote setting. Highlight your ability to stay calm under pressure and find solutions quickly.
✨Demonstrate Your Curiosity
Circana values continuous learning, so show your enthusiasm for growth. Ask insightful questions about the company’s technology and processes during the interview. This will demonstrate that you're not just looking for a job, but are genuinely interested in contributing to their success.