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- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, competitive salary, and opportunities for continuous learning.
- Other info: Be part of a dynamic team that values curiosity and champions inclusivity.
- Why this job: Make a real impact by enhancing user experience and operational performance.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview
The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
The role sits within the Field Services team. Key responsibilities include:
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Issue equipment, set up and train new starters, and provide real-time troubleshooting.
Success requires extensive knowledge of the Zebra MC2700, ScanScape Application, and associated field tasks.
Job Responsibilities
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervision for field staff on best practices, device handling, and new features.
- Provide cover for store collections as required in the South East Area.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Required Profile
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting and training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
What we offer
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based)
Field Technical Support Manager in West Bromwich employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current employees at Circana on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Technical Support Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the Zebra MC2700 and the ScanScape App. Show us you know your stuff! Bring examples of how you've tackled similar challenges in the past, especially around troubleshooting and training.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email. Let us know you’re keen and ready to bring your full self to work. A little enthusiasm goes a long way!
✨Tip Number 4
Be ready to showcase your problem-solving skills during the interview. We love candidates who can think on their feet! Prepare some scenarios where you’ve successfully resolved technical issues or improved user experiences.
We think you need these skills to ace Field Technical Support Manager in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Technical Support Manager role. Highlight your experience with handheld devices and any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Showcase Your Curiosity: In your application, let us know about times you've gone above and beyond to learn something new or improve a process. We love candidates who are eager to grow and challenge the status quo, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate clarity and want to easily understand how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Circana
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Zebra MC2700 and the ScanScape Application. Brush up on common troubleshooting techniques for mobile devices, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others in the past. Think about specific challenges you faced and how you overcame them to ensure everyone was up to speed.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss real-life scenarios where you've resolved technical issues, especially related to connectivity or device performance. Highlight your thought process and the steps you took to achieve a solution.
✨Demonstrate Your Curiosity and Flexibility
Circana values continuous learning and adaptability. Share instances where you've sought out new information or adapted to changing circumstances in your previous roles. This will show that you align with their company culture.