At a Glance
- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, competitive salary, and opportunities for continuous learning.
- Other info: Work remotely in a supportive culture that celebrates achievements and encourages curiosity.
- Why this job: Be part of a dynamic team that values your unique perspective and fosters growth.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview
The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
Key Responsibilities
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Provide cover for store collections as required in South East Area.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Required Profile
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting and training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based)
Field Technical Support Manager in Swindon employer: Circana
Circana is an exceptional employer that prioritises continuous learning and growth, fostering a flexible and inclusive work environment. Employees are encouraged to bring their full selves to work, with ample opportunities for professional development and collaboration across diverse teams. With a commitment to celebrating achievements and a strong focus on employee well-being, Circana stands out as a great place to build a rewarding career in the technology and data solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Circana on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Zebra MC2700 and the ScanScape App. We want to show that we’re not just interested in the role, but that we’re ready to hit the ground running!
✨Tip Number 3
Practice our troubleshooting skills! Think of real-life scenarios where we had to solve tech issues. Being able to share these experiences will help us stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Circana team.
We think you need these skills to ace Field Technical Support Manager in Swindon
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what Circana is looking for in a Field Technical Support Manager and how your skills align with their needs.
Tailor Your CV and Cover Letter:When applying, customise your CV and cover letter to highlight your relevant experience with handheld devices and technical support. Use keywords from the job description to show that you’re a perfect fit for the role.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. Circana values troubleshooting skills, so let us know how you’ve resolved challenges effectively.
Apply Through Our Website:Once you’re ready, head over to our website to submit your application. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Circana team!
How to prepare for a job interview at Circana
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Zebra MC2700 and the ScanScape Application. Brush up on common troubleshooting techniques for mobile devices, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others in the past. Highlight your ability to communicate complex information clearly and effectively.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking skills.
✨Demonstrate Your Flexibility and Curiosity
Circana values continuous learning and adaptability. Share examples of how you've embraced change or sought out new knowledge in your previous roles. This will show that you're aligned with their company culture and ready to grow with them.
