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- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, competitive salary, and opportunities for continuous learning.
- Other info: Be part of a dynamic team that values curiosity, accountability, and collaboration.
- Why this job: Make a real impact by enhancing user experience and operational performance.
- Qualifications: Experience with mobile devices, troubleshooting skills, and strong communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work.
Role Overview: The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
Key Responsibilities:
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Requirements:
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting and training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours: Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based).
Field Technical Support Manager in Southampton employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Circana on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Technical Support Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the Zebra MC2700 and the ScanScape App. Show us you know your stuff! Bring examples of how you've tackled similar challenges in the past, especially around troubleshooting and training.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email. Let us know you’re keen and ready to bring your full self to work. A little enthusiasm goes a long way!
✨Tip Number 4
During interviews, embody the Circana behaviours. Stay curious, own the outcome, and centre on the client. Share stories that highlight your commitment to inclusivity and continuous improvement. We want to see how you fit into our culture!
We think you need these skills to ace Field Technical Support Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and support shine through. We love candidates who are genuinely excited about the role and can convey that in their words.
Tailor Your Experience: Make sure to highlight your hands-on experience with handheld devices, especially the Zebra MC2700. We want to see how your background aligns with what we do, so don’t hold back on those relevant skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circana
✨Know Your Tech
Make sure you brush up on your knowledge of the Zebra MC2700 and the ScanScape Application. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your technical expertise during the interview.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others in the past. Highlight your ability to communicate complex information clearly and effectively, especially in remote settings.
✨Emphasise Problem-Solving
Be ready to discuss specific instances where you've resolved technical issues or improved processes. Circana values those who can own outcomes, so share how your actions led to positive results in previous roles.
✨Align with Company Values
Familiarise yourself with Circana's core behaviours like 'Stay Curious' and 'Champion Inclusivity'. Think of ways you've embodied these values in your work and be prepared to discuss them, as cultural fit is just as important as technical skills.