Client Service Manager, Gen-Merch Operations in South Cave

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities.

Key Responsibilities:

• Build strong, trusted, ongoing relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues/resolutions in complex/sensitive situations, alone or in collaboration with other groups.
• Clearly articulate Circana processes and decision making as it relates to data inquiries.
• Prepare written and verbal communications which clearly convey issues, findings, resolutions, and impacts to external audiences.
• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
• Maintain an understanding of industry key categories to support client interaction.
• Gather suggestions and represent the need for enhancements from clients for internal discussion.
• Attend client meetings as necessary.

Internal Responsibilities:

• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
• Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
• Monitor and identify patterns in client inquiries that could influence changes in our processes.
• Maintain detailed and effective communication with the Commercial team related to client interaction, both reactive and proactive.
• Master an understanding of Circana processes to support investigation and articulation of inquiries.
• Assist senior management team with setting strategies and direction to the department.

Requirements:

• Proven experience in retailer and consumer data.
• Strong capabilities to work daily in English (spoken and written).
• Experience in communication with clients at all levels.
• Strong technical skills in market research data.
• Bachelor's degree required.
• Advanced verbal and written communication skills.
• Ability to partner with internal teams, monitor workflow, and assure follow-through.
• Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.
• Able to travel domestically and internationally.
• Familiarity with artificial intelligence concepts and tools.
• Ideally has experience in General Merchandising or Consumer tech.
• Comfortable with ambiguity.

Circana Behaviours: Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success.