At a Glance
- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Circana, a leader in tech and data solutions for consumer goods.
- Benefits: Flexible work environment, continuous learning, and a culture of inclusivity.
- Other info: Opportunity for growth in a certified Great Place To Work.
- Why this job: Join a passionate team and make a real impact on user experience and operational performance.
- Qualifications: Experience with mobile devices, troubleshooting skills, and strong communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview: Field Technical Support Manager to work in our Field team to manage the deployment, set up and ongoing operation of the Zebra MC2700 hand held devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance. The role sits within the Field Services team.
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Issuing equipment, setting up and training new starters and real time troubleshooting.
Success requires extensive knowledge of the Zebra MC2700, ScanScape Application and associated field tasks.
Job Responsibilities:
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Provide cover for store collections as required in South East Area.
- Collect user feedback and partner with US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Requirements:
- Hands on experience of instore field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting & training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours: Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based).
Field Technical Support Manager in Sheffield employer: Circana
Circana is an exceptional employer that prioritises continuous learning and growth, fostering a flexible and inclusive work environment. Employees benefit from a culture that celebrates diverse perspectives and encourages collaboration, while also offering opportunities for professional development and meaningful contributions to innovative solutions in the consumer packaged goods sector. With a commitment to employee well-being and recognition as a Great Place To Work, Circana stands out as a rewarding workplace for those seeking to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Circana on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the Zebra MC2700 and the ScanScape App. We want to show that we’re not just familiar with the tech, but that we can troubleshoot and improve user experiences too!
✨Tip Number 3
Practice our communication skills! Since this role involves training and support, let’s rehearse explaining technical concepts in simple terms. It’ll help us shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Circana team.
We think you need these skills to ace Field Technical Support Manager in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and support shine through. We love candidates who are genuinely excited about the role and can convey that in their words.
Tailor Your Experience:Make sure to highlight your hands-on experience with handheld devices, especially the Zebra MC2700. We want to see how your background aligns with our needs, so don’t hold back on those relevant skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Circana
✨Know Your Tech
Make sure you brush up on your knowledge of the Zebra MC2700 and the ScanScape Application. Be ready to discuss how you've handled similar devices in the past, and think about specific troubleshooting scenarios you can share.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others before. Highlight your communication style and any creative methods you've used to make learning engaging.
✨Emphasise Problem-Solving
Be prepared to talk about times when you've resolved technical issues under pressure. Circana values accountability, so demonstrate how you took ownership of challenges and what the outcomes were.
✨Align with Company Values
Familiarise yourself with Circana's core behaviours like 'Stay Curious' and 'Champion Inclusivity'. Think of examples from your experience that reflect these values, as they are looking for candidates who embody their culture.
