At a Glance
- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, continuous learning opportunities, and a supportive team culture.
- Other info: Be part of a certified Great Place To Work and grow your career with us.
- Why this job: Make a real impact by enhancing user experience and operational performance.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview: Field Technical Support Manager to work in our Field team to manage the deployment, set up and ongoing operation of the Zebra MC2700 hand held devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance. The role sits within the Field Services team.
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Issuing equipment, setting up and training new starters and real time troubleshooting.
Success requires extensive knowledge of the Zebra MC2700, ScanScape Application and associated field tasks.
Job Responsibilities:
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Provide cover for store collections as required in South East Area.
- Collect user feedback and partner with US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Requirements:
- Hands on experience of instore field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting & training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours: Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based).
Field Technical Support Manager in Plymouth employer: Circana
Circana is an exceptional employer that prioritises continuous learning and growth, fostering a flexible and inclusive work environment. Employees are encouraged to bring their full selves to work, with ample opportunities for professional development and collaboration across diverse teams. With a commitment to celebrating achievements and a strong focus on employee well-being, Circana stands out as a great place to build a rewarding career in the technology and data solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Circana on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Technical Support Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Zebra MC2700 and the ScanScape App. We want to see that you’re not just familiar with the tech, but that you can also troubleshoot and provide solutions on the spot!
✨Tip Number 3
Show us your curiosity! During interviews, ask insightful questions about the team dynamics and how you can contribute to improving user experience. This will demonstrate your eagerness to learn and grow within the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our inclusive and innovative team at Circana.
We think you need these skills to ace Field Technical Support Manager in Plymouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and support shine through. We love candidates who are genuinely excited about helping others and improving user experiences!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience with handheld devices and troubleshooting. We want to see how your skills align with the Field Technical Support Manager role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your past experiences and achievements, so we can easily see how you’d fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Circana
✨Know Your Tech
Make sure you brush up on your knowledge of the Zebra MC2700 and the ScanScape Application. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your technical expertise during the interview.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others in the past. Highlight your communication skills and any innovative methods you've used to make learning engaging and effective.
✨Emphasise Problem-Solving
Be ready to discuss specific instances where you've resolved technical issues under pressure. Circana values accountability and ownership, so share how you took charge of a situation and what the outcome was.
✨Align with Company Values
Familiarise yourself with Circana's core behaviours like 'Stay Curious' and 'Champion Inclusivity'. Think of ways you've embodied these values in your previous roles and be prepared to discuss them. This will show that you're not just a fit for the role, but also for the company culture.
