Company description At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Job description
What will you be doing?
The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams.
As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.
Responsibilities:
Deployment Enablement & Process Optimization
Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success
Identify opportunities to streamline deployment workflows and improve client adoption outcomes
Voice of Customer (VOC) Management
Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite
Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities
Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues
Issue Management & Resolution
Monitor, triage, and coordinate resolution of cross-client recurring and complex issues
Document findings and incorporate learnings into scalable tools, processes, and playbooks
Ensure visibility and tracking of issues through appropriate systems and workflows
Cross-Functional Coordination
Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally
Facilitate alignment on priorities, timelines, and solutions for client-impacting items
Coordinate testing efforts and validation prior to production releases
Project & Release Management
Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking
Support release readiness activities, including testing coordination and stakeholder communication
Training & Enablement
Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices
Ensure teams are equipped to handle complex scenarios and evolving product capabilities
Required profile Requirements
Experience & Background
3–6 years of experience in client deployment, client success operations, product operations, or similar roles
Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred
Skills & Competencies
Strong project management skills, with experience using tools such as JIRA
Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
Excellent communication and collaboration skills across technical and non-technical audiences
Process-oriented with a focus on scalability and continuous improvement
Technical & Functional Knowledge
Familiarity with client deployment processes, lifecycle management, and support models
Experience with issue tracking, testing coordination, and release management practices
Comfort working with tooling, documentation, and playbook development
Other
Ability to operate independently as an individual contributor in a fast-paced, global environment
Strong attention to detail and commitment to delivering high-quality client outcomes
What we offer
Circana Behaviours
As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Centre on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Remote
CPG AI Deployment Director in London employer: Circana
Circana is an exceptional employer that champions a culture of inclusivity and continuous growth, making it an ideal place for an Account Executive in the vibrant consumer goods sector. With a commitment to employee development, flexible work arrangements, and a supportive environment, Circana empowers its team members to thrive while celebrating their unique contributions. Join us to leverage your skills in a dynamic setting where innovation and collaboration drive success.
