At a Glance
- Tasks: Be the go-to person for clients, solving data issues and enhancing their experience.
- Company: Join a dynamic team at Circana, where innovation meets client service.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Other info: Embrace a culture of curiosity, inclusivity, and continuous improvement.
- Why this job: Make a real impact by improving client relationships and driving process enhancements.
- Qualifications: Experience in data and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
A senior client service specialist who acts as the main point of contact for data inquiries, operational activities, methodology, and category enhancements for clients. The role involves troubleshooting, resolving data quality issues, communicating with clients, and collaborating with internal teams to support client interactions and drive process improvements.
External Responsibilities
- Build strong, trusted, ongoing relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
- Address, troubleshoot, resolve, and communicate data quality issues/resolutions in complex or sensitive situations, independently or in collaboration with other groups, without support from a manager.
- Clearly articulate Circana processes and decision making as it relates to data inquiries.
- Prepare written and verbal communications that clearly convey issues, findings, resolutions, and impacts to external audiences.
- Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
- Maintain an understanding of industry key categories to support client interaction.
- Gather suggestions and represent client enhancement needs for internal discussion.
- Attend client meetings as necessary.
Internal Responsibilities
- Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
- Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
- Monitor and identify patterns in client inquiries that could influence changes in our processes.
- Maintain detailed and effective communication with the Commercial team related to client interaction, both reactive and proactive.
- Master an understanding of Circana processes to support investigation and articulation of inquiries.
- Assist senior management in setting strategies and direction for the department.
Requirements
- Proven experience in retailer and consumer data.
- Strong capabilities to work daily in English (spoken and written).
- Experience communicating with clients at all levels.
- Strong technical skills in market research data.
- Bachelor’s degree required.
- Advanced verbal and written communication skills.
- Ability to partner with internal teams, monitor workflow, and assure follow‑through.
- Strong organizational skills, with the ability to manage multiple projects simultaneously and coordinate multi-disciplinary teams.
- Able to travel domestically and internationally.
- Familiarity with artificial intelligence concepts and tools.
- Ideally has experience in General Merchandising or Consumer tech.
- Comfortable with ambiguity.
Behaviours
- Stay Curious: Being hungry to learn and grow, always asking big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships by engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: United Kingdom (South East preferred)
Client Service Manager, Gen-Merch Operations in London employer: Circana
Circana is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a focus on building strong client relationships and a commitment to inclusivity, employees are empowered to take ownership of their roles while enjoying the benefits of working in a supportive environment in the South East of the UK. The company fosters continuous improvement and provides opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager, Gen-Merch Operations in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circana. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circana before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Manager, Gen-Merch Operations in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circana:Your cover letter is your chance to shine! Tell us why you want to work at Circana specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circana!
How to prepare for a job interview at Circana
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
