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- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, continuous learning opportunities, and a supportive team culture.
- Other info: Opportunity for growth in a certified Great Place To Work.
- Why this job: Join a dynamic team to make a real impact on technology used in the field.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview
The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
Key Responsibilities
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervision for field staff on best practices, device handling, and new features.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Requirements
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting and training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based)
Field Technical Support Manager in England employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Manager in England
✨Tip Number 1
Get to know the company inside out! Research Circana's values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and field operations. Think about how your experience aligns with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Field Technical Support Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Technical Support Manager role. Highlight your experience with handheld devices and any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Showcase Your Curiosity: In your application, let us know about your passion for learning and growth. Mention any instances where you’ve sought out new knowledge or improved processes. We love candidates who are eager to stay curious and challenge the status quo!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate clarity as it helps us understand your fit for the role quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Circana
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the Zebra MC2700 and the ScanScape Application. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Showcase Your Training Skills
Since training field staff is a key part of the role, prepare examples of how you've successfully trained others in the past. Highlight your ability to communicate complex information clearly and effectively, especially in remote settings.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues or improved processes. Circana values those who can own outcomes, so showcase your proactive approach to troubleshooting and enhancing user experience.
✨Demonstrate Your Curiosity
Circana looks for candidates who are eager to learn and grow. Prepare questions that show your interest in the company’s technology and culture. This will not only reflect your curiosity but also your commitment to being a challenger in the field.