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- Tasks: Support client success by enhancing user experience and resolving issues with AI tools.
- Company: Join Circana, a diverse and inclusive tech company focused on growth and learning.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal and professional development.
- Why this job: Make a real impact in client success while working with cutting-edge AI technology.
- Qualifications: 7+ years in client support, strong analytical skills, and a tech-curious mindset.
- Other info: Be part of a dynamic team that values curiosity, clarity, and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Company description: At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Job description: We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development. Job Responsibilities Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos Support setup, configuration, and QA of client models Drive continuous improvement of support processes, tools and user education materials Clearly communicate guidance and resolutions to users or internal teams Test new enhancements or fixes prior to release to ensure quality and expected behaviour Prepare concise write-ups of confirmed bugs or feature requests for the development team Required profile: Familiarity with Circana tools, including Unify, model/report building, and ideally Emiri Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behaviour to identify root causes Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams Tech-curious mindset, comfortable learning prompt engineering and system behaviour, with a process-driven approach to managing issues, QA, and feedback loops Familiarity with AI systems, natural language processing tools, or machine learning products Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems 7 years of experience in client support for data analytics and reporting What we offer: As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviour\’s throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek Clarity: Embracing complexity to create clarity and inspire action. Own the Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone
Client Success Director (AI) employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director (AI)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Circana on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Circana's products, especially Emiri. Show us that you understand how they work and how you can enhance user experience. Bring your curiosity to the table!
✨Tip Number 3
Practice your communication skills! Since this role involves simplifying complex concepts, try explaining AI tools to a friend who knows nothing about them. If you can make it clear for them, you’re golden!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Success Director (AI)
Some tips for your application 🫡
Show Your Passion for Learning: At StudySmarter, we love continuous learning! Make sure to highlight your eagerness to grow and learn in your application. Share examples of how you've embraced new challenges or sought feedback in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Use simple language to explain your experience and how it relates to the role.
Highlight Your Client-Centric Approach: We’re all about adding value for our clients. In your application, showcase your experience in client support and how you’ve gone above and beyond to ensure their success. This will resonate with us!
Tailor Your Application: Make your application stand out by tailoring it to the specific role. Mention relevant tools and experiences that align with the job description. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Circana
✨Know Your Stuff
Make sure you’re familiar with Circana's tools like Unify+ and Emiri. Brush up on your knowledge of AI systems and data analytics, as you'll need to demonstrate your understanding of these during the interview. Being able to discuss how you've used similar tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in client support or product troubleshooting. Think about specific situations where you identified root causes and implemented solutions. This will highlight your analytical skills and your ability to own outcomes, which is crucial for the Client Success Director role.
✨Communicate Clearly
Practice simplifying technical concepts for non-technical audiences. You might be asked to explain a complex issue or solution during the interview, so being able to articulate your thoughts clearly will set you apart. Remember, communication is key in this role, especially when coaching commercial teams or liaising with clients.
✨Embrace Curiosity
Demonstrate your tech-curious mindset by discussing recent trends in AI or data analytics that excite you. Show that you’re not just knowledgeable but also eager to learn and grow. This aligns perfectly with Circana’s value of staying curious and will resonate well with the interviewers.
