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- Tasks: Lead a global Citrix team, manage support, and enhance service productivity.
- Company: Circana values continuous learning, diversity, and an inclusive work environment.
- Benefits: Enjoy flexible work arrangements and be part of a Great Place To Work certified team.
- Why this job: Join a culture that celebrates growth, curiosity, and impactful teamwork.
- Qualifications: 10+ years in Citrix environments, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity to work with cutting-edge technology in a supportive, diverse team.
The predicted salary is between 54000 - 84000 £ per year.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work.
This position will require the operation, implementation, and improvements of existing and new Citrix on-premise implementations in multiple global datacenters. The individual will lead the global Citrix team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity.
Job Responsibilities- Provide L3+ support to delivery teams on escalated issues.
- Generate root-cause analysis related to critical incidents and problems.
- Engage with vendor on getting support, updates, and planning as required.
- Take ownership of designated technologies covering Citrix environment and platforms.
- Review and ensure all internal documentation is kept current and shared centrally with the rest of the team.
- Ongoing evaluation of the Citrix environment and plan for future capacity and technology changes needed to the environment.
- Partner with key stakeholders at Circana to create Citrix solutions to meet business needs.
- Prepare documents that define SLAs, SOW, and other business requirements in accordance with the business needs.
- Will be responsible for directly managing a 24x7 support team.
- Must have in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments.
- Citrix Certified Professional Not required, but helpful.
- Five years of experience working in an ITIL managed environment.
- Must be expert in the entire Citrix product offering. Netscaler, XenApp, XenDesktop, and legacy Citrix products experience is required.
- Must be able to work in tandem with customers, project managers, and other engineers to develop customized, managed infrastructure.
- Detailed knowledge of Windows Server operating systems and networking is required.
- Must have implementation and migration experience with medium to large Citrix environments for enterprise customers.
- Excellent written and verbal communication skills for client and senior leadership interaction.
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Citrix Global Team Lead - External; Sr DIR, Infrastructure - Internal in Central London employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Citrix Global Team Lead - External; Sr DIR, Infrastructure - Internal in Central London
✨Tip Number 1
Familiarise yourself with Circana's core values and behaviours. During your interactions, whether in interviews or networking, demonstrate how you embody these principles, such as staying curious and championing inclusivity.
✨Tip Number 2
Leverage your network to connect with current or former employees at Circana. They can provide valuable insights into the company culture and expectations for the Citrix Global Team Lead role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of your experience with Citrix environments, particularly in relation to troubleshooting and managing complex systems. Highlight any successful projects that align with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends and advancements in Citrix technologies. Being knowledgeable about recent developments will not only enhance your confidence but also show your commitment to continuous learning, a key value at Circana.
We think you need these skills to ace Citrix Global Team Lead - External; Sr DIR, Infrastructure - Internal in Central London
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Circana's values and commitment to diversity, equity, and inclusion. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasise your 10+ years of experience in managing complex Citrix environments. Be specific about your troubleshooting and implementation skills, and mention any relevant certifications or ITIL experience.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is well-structured and free of errors. Use clear language to convey your ideas effectively.
Tailor Your Application: Customise your CV and cover letter to reflect the job responsibilities and required profile. Mention your experience with Citrix products and your ability to work collaboratively with stakeholders.
How to prepare for a job interview at Circana
✨Showcase Your Technical Expertise
Make sure to highlight your in-depth knowledge of Citrix environments during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as well as your experience with products like Netscaler, XenApp, and XenDesktop.
✨Demonstrate Leadership Skills
As this role involves leading a global team, it's crucial to showcase your leadership experience. Share examples of how you've successfully managed teams, handled escalated issues, and fostered collaboration among team members.
✨Emphasise Communication Abilities
Excellent communication skills are essential for interacting with clients and senior leadership. Prepare to discuss how you've effectively communicated complex technical information to non-technical stakeholders in previous roles.
✨Align with Company Values
Circana values curiosity, clarity, and inclusivity. During the interview, express how you embody these values in your work. Share instances where you've sought continuous improvement or fostered an inclusive environment within your team.
