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- Tasks: Manage deployment and support of handheld devices, ensuring smooth operations in the field.
- Company: Join Circana, a leader in tech and data solutions with a focus on inclusivity.
- Benefits: Flexible work environment, continuous learning opportunities, and a supportive team culture.
- Other info: Be part of a certified Great Place To Work and grow your career with us.
- Why this job: Make a real impact by enhancing user experience and operational performance.
- Qualifications: Experience with mobile devices, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growth powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We are a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview: The Field Technical Support Manager will work in our Field team to manage the deployment, set up, and ongoing operation of the Zebra MC2700 handheld devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.
Key Responsibilities:
- Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
- Manage device upgrades, OS patches, firmware updates, and mobile app installations.
- Track device inventory, replacements, returns, and warranty claims.
- Deliver technical assistance during operational disruptions or device-related outages.
- Train and oversee supervisions for field staff on best practices, device handling, and new features.
- Collect user feedback and partner with the US development team to drive product and process improvements.
- Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
- Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
- Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
- Produce reports on device collection performance, failure trends, and field technical insights.
Requirements:
- Hands-on experience of in-store field collections.
- Experience supporting handheld or ruggedised mobile devices (Android).
- Experience in troubleshooting & training people remotely.
- Strong troubleshooting skills for hardware, mobile OS, and field applications.
- Ability to work independently in field environments and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Travel and flexibility on hours.
Circana Behaviours: Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): South East (Home Based).
Field Technical Support Manager in Birmingham employer: Circana
Contact Detail:
Circana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Circana on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Technical Support Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the Zebra MC2700 and the ScanScape App. Show us you know your stuff! Bring examples of how you've tackled similar challenges in the past, especially around troubleshooting and training.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email. Let us know you’re keen and ready to bring your full self to work. A little enthusiasm goes a long way!
✨Tip Number 4
Showcase your curiosity! During interviews, ask insightful questions about Circana’s culture and how the team collaborates. This not only shows your interest but also aligns with our values of staying curious and owning outcomes.
We think you need these skills to ace Field Technical Support Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and support shine through. We love candidates who are genuinely excited about the role and can convey that energy in their words.
Tailor Your Experience: Make sure to highlight your hands-on experience with handheld devices and any relevant troubleshooting skills. We want to see how your background aligns with what we do at Circana, so be specific!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Field Technical Support Manager position.
How to prepare for a job interview at Circana
✨Know Your Tech
Make sure you brush up on your knowledge of the Zebra MC2700 and the ScanScape Application. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your technical expertise during the interview.
✨Showcase Your Communication Skills
Since this role involves training and supporting field staff, practice articulating complex technical concepts in simple terms. Be ready to share examples of how you've successfully communicated with non-technical users in the past.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved technical issues under pressure. Highlight your approach to troubleshooting and how you ensure minimal disruption to operations, as this will resonate well with the company's focus on client satisfaction.
✨Demonstrate Your Curiosity
Circana values a culture of continuous learning. Be prepared to discuss how you stay updated with industry trends and technologies. Show your enthusiasm for learning and improving processes, which aligns perfectly with their 'Stay Curious' behaviour.