Retail Clients Insights Director - EMEA (Remote)

Retail Clients Insights Director – EMEA (Remote)

Join to apply for the Retail Clients Insights Director – EMEA (Remote) role at Circana .

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Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. We provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.

Key Responsibilities:

• Assist with content delivery for clients, including Content Delivery Client Satisfaction.
• Support exceeding revenue by high-quality service delivery and data.
• Utilize creativity in identifying new techniques and processes.
• Establish and track critical metrics to measure progress against quality initiatives.
• Identify process improvement opportunities and best practice sharing.
• Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback.
• Facilitate issue resolution for all deliverables.
• Lead client account issue resolution and communicate resolutions and explanations where appropriate.
• Lead client training initiatives on Circana platform & tools.
• Ensure elevated level of data quality and data issue resolution.

To be successful in this role, you’ll need:

• Client Engagement: Build relationships with key groups and individuals at leading retailers.
• Communication & Multilingual Skills: Exceptional written and verbal communication skills, with proficiency in multiple languages besides English, especially Spanish, French, German, or Italian.
• Entrepreneurial Mindset: Self-starting, highly accountable, with a strong ability to anticipate problems and implement effective solutions.
• Collaborative Approach: Highly collaborative, with experience in cross-functional team leadership and coordination.
• Educational & Technical Proficiency: A Bachelor/License degree in a relevant field. Strong command of Microsoft Office 365 and CRM platforms, notably Microsoft Dynamics.

Circana Behaviours:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Centre on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): United Kingdom. Travel up to 20%. Occasional out of time-zone meetings.

Seniority level: Director

Employment type: Full-time

Job function: Marketing and Sales

Industries: Market Research

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