Client Service Executive

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Overview Of The Role

An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base.

Job Description

Main Role Responsibilities

• Delivering and managing excellent client service to maintain high levels of client satisfaction
• Updating and delivering databases and reports to clients within agreed deadlines, which will include coordination and collaboration with wider CIRCANA teams
• Performing quality control checks to ensure high quality and accuracy of client deliverables
• Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
• Building wider product and industry knowledge to support colleagues and deliver the best possible client service
• Networking and engaging with other CIRCANA teams to build strong client-focused relationships
• Informing and contributing to internal client solution review meetings

Required Profile

Skills & Experience Required

Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.

• Self-motivated, confident professional
• A strong team player who has integrity
• Excellent organisation and problem-solving skills
• Great communication and relationship-building skills

What Working For Circana Can Do For You

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing.

What We Offer

• Agile working: We offer flexibility to your working week through a mix of office and home working.
• State of the art office: We opened our new office in January 2022, with amazing spaces to do dedicated work.
• Me Days: We currently have four days over and above our 25 contracted annual leave days.
• Growth: We aim to help you build your skills and explore new interests.
• Feedback: We pledge to provide consistent, timely feedback and coaching.
• Recognition: We applaud outstanding work and exceptional client service.
• Challenge: We strive to deliver the right mix of challenge and support.
• Fun: We aim to work hard and recognize that play is important.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Administrative and Support Services

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