At a Glance
- Tasks: Manage international client relationships and support account coordination for exceptional client experiences.
- Company: Join Circana, a leading tech company focused on AI and data solutions.
- Benefits: Enjoy a hybrid working model, competitive salary, and a culture of inclusivity.
- Other info: Great career growth opportunities in a supportive and innovative environment.
- Why this job: Be part of a dynamic team that values curiosity and celebrates every victory.
- Qualifications: 1-3 years in client services or related fields; strong communication and organisational skills.
The predicted salary is between 63000 - 77000 £ per year.
Let’s be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers.
Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behaviour, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â ¯ We’re a global company dedicated to fostering inclusivity and belonging.
We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings.
By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities.
With us, you can always bring your full self to work.â ¯ Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Circana is proud to be Certified™ by Great Place To Work®.
This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www. circana. com.
Our Critical Sales Skills
At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence.
These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.
Effectively Presents Solutions : Delivers tailored, compelling solutions that align with customer needs and drive action.
Knows the Buying Influences : Identifies key decision-makers and understands their motivations and influence.
Manages Buyer Indifference : Recognizes and explores customer hesitation to uncover new needs or opportunities.
Understands Customer Needs : Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
Being Resilient : Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
Manages Ambiguity : Stays focused and calm in uncertain situations; guides others through change.
What will you be doing?
We are looking for a highly organized and experienced International Client Account Manager who is passionate about building strong client relationships, delivering exceptional client experiences, and helping clients unlock value from Circana's solutions. to lead and or support the management of Circana's international client relationships.
Working closely with International Key Account Directors, this role focuses on account coordination, commercial administration, client problem solving and query support, and cross-functional collaboration.
The International Client Manager plays a key role in ensuring seamless execution across markets and functions, helping deliver an outstanding client experience.
This role does not own client strategy, thought leadership, or insight delivery responsibilities.
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What will you be doing?
- Client & Account Coordination
- Support International Key Account Directors in the day-to-day management of international clients.
- Manage client requests and ensure timely follow-up and resolution
- Build strong relationships with key client contacts and become a trusted day-to-day partner.
- Maintain account plan documentation
- Act as a key liaison & coordinating activities between commercial, operations, finance, legal, local market teams and other internal teams as necessary.
- Commercial, renewal & Contract Support
- Support with administration and documentation of client contracts: Letters of commitment, Service level agreements, Requests for quotes/proposals, Third party agreements
- Collect inputs to support pricing, proposal and renewal processes
- Partner with Finance regarding invoicing queries/management, annual spend reporting, roll up target tracking, ad-hoc spend reporting, annual rebate payments, discounts, and free funds.
- Help update pipeline tracking, renewal tracker updates, and other account administration activities.
- Delivery & Service Support
- Partner with Operations teams to collect and monitor international service delivery tracking, go to green plans, root cause analysis
- Support client satisfaction tracking, governance processes and follow-up activities.
What makes you great?
- Client-service mindset with a proactive approach to problem solving.
- Strong organizational and project coordination skills.
- Excellent attention to detail.
- Easy to partner with.
- Ability to voice concerns, suggest ideas for improvement and challenge respectfully
- Effective communicator who enjoys working with different teams and cultures.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and Microsoft Office skills, particularly Excel and Power Point.
- Passion for utilizing AI for efficiency gains and quality outputs
- What success looks like
- Smooth coordination of international client activities.
- Accurate management of critical documentation: contracts, renewals, and commercial agreements.
- Strong operational and service delivery performance.
- High-quality support for International Key Account Directors.
- Positive feedback from both clients and internal stakeholders.
Requirements
- Strong academic background
- 1-3 years of experience in Client Services, Account Management, Sales Operations, Commercial Support, Project Coordination, or a related field.
- Experience working with multiple stakeholders and managing competing priorities.
- Strong relationship-building skills
- Experience working across countries, cultures, currencies
- Strong organizational and administrative skills.
- Strong communication, presentation, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Fluent English required; additional European languages are a plus.
- Proactivity and can do mindset
- Circana Behaviours
- Stay Curious
- Seek Clarity
- Own the Outcome
- Centre on the Client
- Be a Challenger
- Champion Inclusivity
- Commit to Each Other
- Location
United Kingdom (hybrid working model).
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice
Your current employer will not be contacted without your permission.
#LI-KM1
International Client Account Executive in London employer: Circana Careers
Circana is an exceptional employer that champions a culture of inclusivity and continuous learning, making it an ideal place for professionals seeking to thrive in their careers. With a hybrid working model based in the United Kingdom, employees benefit from a flexible work environment that values personal and professional growth, while also enjoying the support of a globally recognised team dedicated to delivering outstanding client experiences. Join us to be part of a dynamic organisation that celebrates diversity and fosters innovation, ensuring you can bring your full self to work every day.
StudySmarter Expert Advice🤫
We think this is how you could land International Client Account Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circana Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circana Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Client Account Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circana Careers:Your cover letter is your chance to shine! Tell us why you want to work at Circana Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circana Careers!
How to prepare for a job interview at Circana Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
