At a Glance
- Tasks: Build strong client relationships and resolve data inquiries with confidence.
- Company: Join Circana, a leader in tech and data solutions for consumer goods.
- Benefits: Flexible work environment, competitive salary, and opportunities for growth.
- Other info: Be part of an inclusive team that values curiosity and continuous improvement.
- Why this job: Make an impact by helping clients navigate complex data challenges.
- Qualifications: Experience in retail data and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behaviour, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.
Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Role Overview
- Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
- Address, troubleshoot, resolve, and communicate data quality issues/resolutions in a context of complex/sensitive situations, alone or in collaboration with other groups, without support for his/her manager.
- Clearly articulate Circana processes and decision making as it relates to data inquiries.
- Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences.
- Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
- Maintain an understanding of Industry key categories in order to support client interaction.
- Gather suggestions and represent need for enhancements from clients for internal discussion.
- Attend client meetings as necessary.
Internal:
- Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
- Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
- Monitor and identify patterns in client inquiries that could influence changes in our processes.
- Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive.
- Master an understanding of Circana processes to support investigation and articulation of inquiries.
- Assist senior management team with setting strategies and direction to the department.
Requirements
- Proven experience in retailer and consumer data.
- Strong capabilities to work daily in English (spoken and written).
- Experience in communication with clients at all levels.
- Strong technical skills in market research data.
- Bachelor’s degree required.
- Advanced verbal and written communication skills.
- Ability to partner with internal teams, monitor workflow, and assure follow-through.
- Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.
- Able to travel domestic and internationally.
- Familiarity with artificial intelligence concepts and tools.
- Ideally has experience in General Merchandising or Consumer tech.
- Comfortable with ambiguity.
Circana Behaviours
Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): United Kingdom (South East preferred).
Client Service Manager, Gen-Merch Operations in London employer: Circana Careers
Circana is an exceptional employer that champions a culture of inclusivity, continuous learning, and personal growth. With a commitment to celebrating diverse perspectives and fostering strong relationships, employees thrive in a flexible environment that values their contributions and encourages curiosity. Located in the vibrant South East of the UK, Circana offers unique opportunities for professional development while being recognised as a Great Place To Work® by its dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager, Gen-Merch Operations in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circana Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circana Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Manager, Gen-Merch Operations in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circana Careers:Your cover letter is your chance to shine! Tell us why you want to work at Circana Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circana Careers!
How to prepare for a job interview at Circana Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
