AI Engagement Lead (CPG/FMCG) in London

Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing? We are seeking a highly motivated and experienced Engagement Manager to lead AI solution deployments across a broad range of clients. The ideal candidate will have a background in consulting, with a proven track record of managing technology deployments and delivering exceptional results. You will need a deep understanding of the AI solutions you’re deploying to ensure successful deployments. You will be responsible for building and maintaining relationships with senior client leadership and key stakeholders, ensuring that the deployment team meets the established goals and objectives, and helping each client prepare for and manage the necessary change within their organization to deliver the expected business value. This role supports clients in the Consumer Packaged Goods (CPG), General Merchandise, and Retail industries.

Job Responsibilities

• Own the end-to-end client engagement for AI deployments, acting as the senior, trusted partner accountable for delivering against jointly defined success criteria, spanning business outcomes, technical integration, and adoption.
• Lead and manage the cross-functional deployment team responsible for the delivery of AI solutions at each client, ensuring alignment to the client objectives and effective execution of project deliverables.
• When necessary, leverage deep expertise on AI and Circana AI solutions to advise clients on best deployment practices.
• Provide strategic guidance to clients on best practices for deployment, including AI technology integration, process improvement, and change management.
• Oversee the deployment lifecycle, from initial sale through the successful deployment of the AI solutions as well as the transition to ongoing post-deployment support.
• Conduct thorough needs assessments and strategic planning sessions to understand client requirements and challenges as it relates to the deployment of AI solutions.
• Manage deployment timelines, solution revenue, and resource allocation effectively, including establishing and tracking key performance indicators (KPIs), to ensure the deployment is completed on time and within scope with the ability to demonstrate the AI solution impact.
• Collaborate with senior leadership and client stakeholders to communicate deployment progress, address concerns, and ensure alignment between Circana’s and the client’s goals.
• Advise and guide clients through adoption using principles of change management.
• Develop and maintain strong relationships with key stakeholders at client organizations, acting as the primary point of contact for all project-related communications.
• Foster a culture of continuous improvement and innovation with a focus on scale across the deployment team.

Requirements

• Strong passion for AI overall and a deep understanding of AI technologies and their applications in business settings.
• Proven track record of leading successful technology deployments, including hands-on technical experience designing, configuring, and delivering AI solutions that leverage LLMs (e.g., prompt and workflow design/orchestration, retrieval-augmented generation, usage tracking, automated testing, evaluation and monitoring), including tailored agentic and agent-to-agent patterns.
• Demonstrated ability to engage directly with client IT, data architecture, and AI governance teams in technically credible discussions about how Circana’s solutions integrate into their existing ecosystems.
• Outstanding communication and interpersonal skills, capable of working with both technical and non-technical stakeholders as well as the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills with the ability to be creative, nimble when warranted.
• The ability to synthesize complex information and present it clearly and succinctly is imperative.
• Excellent leadership and team management skills, with experience in managing diverse and geographically dispersed teams.
• Extensive experience as an Engagement Manager or in a similar managerial role within a consulting environment.
• Extensive experience in working in/leading projects in matrix environments.
• Experience in Consumer Packaged Goods (CPG), General Merchandise, and/or Retail industries with an understanding of the Market Research industry is a strong plus.
• Master’s degree in Business Administration, Information Technology, Data Science, or a related field preferred.

Circana Behaviours

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Centre on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.