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- Tasks: Support client success by enhancing user experience and resolving issues with AI tools.
- Company: Join Circana, a certified Great Place To Work, committed to diversity and inclusion.
- Benefits: Flexible work environment, continuous learning opportunities, and a supportive team culture.
- Why this job: Make a real impact by driving client success and improving innovative AI solutions.
- Qualifications: 7 years in client support, strong analytical skills, and tech-savvy mindset.
- Other info: Embrace a culture of curiosity, accountability, and collaboration.
The predicted salary is between 54000 - 84000 £ per year.
At Circana, we are fueled by our passion for continuous learning and growth. We seek and share feedback freely and celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
What will you be doing? We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.
Job Responsibilities:- Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap.
- Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education.
- Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos.
- Support setup, configuration, and QA of client models.
- Drive continuous improvement of support processes, tools, and user education materials.
- Clearly communicate guidance and resolutions to users or internal teams.
- Test new enhancements or fixes prior to release to ensure quality and expected behaviour.
- Prepare concise write-ups of confirmed bugs or feature requests for the development team.
- Familiarity with Circana tools including Unify model/report building and ideally Emiri.
- Background in product or client support operations or troubleshooting technical issues, ideally with a focus on data-driven AI tools.
- Analytical and problem-solving skills with the ability to investigate user reports, logs, and system behaviour to identify root causes.
- Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels.
- Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams.
- Tech-curious mindset, comfortable learning prompt engineering and system behaviour with a process-driven approach to managing issues, QA, and feedback loops.
- Familiarity with AI systems, natural language processing tools, or machine learning products.
- Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems.
- 7 years of experience in client support for data analytics and reporting.
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships, engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Key Skills: Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients.
Employment Type: Full-Time
Experience: 7 years
Vacancy: 1
Client Success Director (AI) in Bracknell employer: Circana Careers
Contact Detail:
Circana Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director (AI) in Bracknell
✨Tip Number 1
Get to know the company culture before your interview. Dive into Circana's values and behaviours, like staying curious and championing inclusivity. This will help you connect your experiences with what they care about, making you a standout candidate.
✨Tip Number 2
Prepare some thoughtful questions for your interviewers. Ask about their approach to client success or how they celebrate victories within the team. This shows you're genuinely interested in their work environment and ready to contribute.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in client support or product operations. This aligns perfectly with Circana's focus on owning outcomes and being a challenger.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Client Success Director position!
We think you need these skills to ace Client Success Director (AI) in Bracknell
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for continuous learning and growth shine through in your application. We love candidates who are eager to embrace challenges and celebrate victories, so don’t hold back on sharing your journey!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with client support and AI tools. We want to see how your skills align with our needs, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your experiences and skills, especially when discussing technical concepts. Remember, we appreciate simplicity and directness.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Circana Careers
✨Know Your Stuff
Make sure you’re familiar with Circana's tools, especially Unify and Emiri. Brush up on your knowledge of AI systems and data analytics, as this will show that you're not just interested in the role but also understand the products you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and how you’ve used them to identify root causes and implement solutions. This aligns perfectly with the role’s focus on troubleshooting and client support.
✨Communicate Clearly
Practice simplifying technical concepts for non-technical audiences. During the interview, demonstrate your ability to communicate effectively across teams, as this is crucial for coaching commercial teams and managing client relationships.
✨Embrace the Company Culture
Familiarise yourself with Circana's values, like staying curious and championing inclusivity. Be ready to discuss how you embody these behaviours in your work. Showing that you align with their culture can set you apart from other candidates.
