At a Glance
- Tasks: Lead customer growth and enhance the experience at our Active Lifestyle Centres.
- Company: Join Circadian Trust, a people-focused organisation making a positive community impact.
- Benefits: Enjoy a competitive salary, great work-life balance, and free access to world-class facilities.
- Other info: Be part of an award-winning team with autonomy and opportunities for innovation.
- Why this job: Shape the future of community leisure while driving real commercial impact.
- Qualifications: Proven experience in leisure or hospitality, with strong interpersonal and commercial skills.
The predicted salary is between 40000 - 50000 £ per year.
Lead customer growth at Circadian Trust
Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire.
Drive commercial growth while making a genuine difference to our communities health and wellbeing.
About Circadian Trust
Circadian Trust operates Active Lifestyle Centres in South Gloucestershire; large leisure facilities attracting over 2.5 million visitors a year.
Renowned as a people focused trust, Active Lifestyle Centres have a mission of "Making a positive difference to our communities by inspiring active lifestyles for all."
What you'll be doing
You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives.
- Develop sales and customer experience processes
- Look for innovative solutions, embracing new technology
- Seek and drive new business opportunities
- Act as a coach and mentor to the operational teams, inspecting standards and inspiring change
- A member of the senior management team with full accountability and autonomy for a central area of the business
What we're looking for
You'll have a proven track record in a fast paced leisure, hospitality or related sector.
Your commercial acumen and ideas will help drive our continued growth whilst recognising our over-arching goal of getting more people active.
- Exceptional interpersonal skills
- Commercially astute, but service-driven
- Innovative, passionate, and wanting to make a difference
- The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our customer base and keep customers for longer
- A NVQ Level 4 / bachelor’s degree in a related discipline, or equivalent relevant professional qualification.
- As least 5 years’ experience in a similar role within the leisure industry or related leisure, hospitality or cultural setting.
- What's on offer
- Competitive salary
- A great work life balance
- Access to world-class facilities in a non-intimidating setting
- A highly autonomous role within an award winning company
- Free access to our facilities
- Discounted family memberships
Ready to shape the future of community leisure while driving real commercial impact? Apply now to join our team.
Head of Sales & Experience in Bristol employer: Circadian Trust
At Yate Active Lifestyle Centre, we pride ourselves on being an exceptional employer that prioritises your professional development and well-being. Our supportive work culture fosters a passion for health and fitness, offering flexible working options and opportunities for career growth, all while making a meaningful impact in the community. Join us and experience a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales & Experience in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Circadian Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Circadian Trust
Don't be shy about reaching out to Circadian Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Sales & Experience in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Circadian Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Circadian Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
