At a Glance
- Tasks: Provide top-notch customer service via phone and email while handling payments.
- Company: Join the vibrant team at Yate Active Centre!
- Benefits: Flexible working hours and a friendly, supportive environment.
- Other info: Fixed term contract until April 2027 with opportunities for growth.
- Why this job: Perfect for those who love helping others and thrive in a dynamic setting.
- Qualifications: Great phone skills and IT knowledge, especially with Microsoft applications.
The predicted salary is between 24833 - 30351 £ per year.
We have an exciting opportunity to join our Contact Centre Team at Yate Active Centre under a fixed term contract! As a Contact Centre Advisor your duties will include:
- Providing an efficient and effective telephone answering service
- Answering queries from customers via email and the telephone
- Taking payments using Circadian Trust’s electronic point of sale system
We want to hear from you if you:
- Have an excellent telephone manner
- Are friendly and enthusiastic about what you do!
- Have knowledge of IT applications including Outlook, Microsoft packages and booking systems.
Hours available: 29 hours per week available
Week 1
- Wednesday 8.00am - 4.00pm
- Thursday 8:00am - 4.00pm
- Friday 10.00am - 6.00pm
Week 2
- Tuesday 10.00am - 6.00pm
- Wednesday 8:00am - 4:30pm
- Thursday 10:00am - 6:00pm
- Friday 10:00-6:00pm
- Saturday 8:45 - 1:45pm
Applications close for this role on Tuesday 25th August 2026 at 8.00am. Please be aware this is a fixed term contract until April 2027. Interviews will take place on 3rd September. We are open to requests for flexible working – please get in contact with the HR team on 01454 279940 should you wish to discuss this further or have any questions.
Contact Centre Advisor ( Fixed Term Contract) in Bristol employer: Circadian Trust
At Yate Active Lifestyle Centre, we pride ourselves on being an exceptional employer that prioritises your professional development and well-being. Our supportive work culture fosters a passion for health and fitness, offering flexible working options and opportunities for career growth, all while making a meaningful impact in the community. Join us and experience a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor ( Fixed Term Contract) in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Circadian Trust.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Circadian Trust. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contact Centre Advisor ( Fixed Term Contract) in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Circadian Trust.
How to prepare for a job interview at Circadian Trust
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Circadian Trust's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Circadian Trust offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
