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- Tasks: Join our support team to tackle technical challenges and enhance customer solutions.
- Company: Ciptex is a forward-thinking tech company focused on innovation and customer success.
- Benefits: Enjoy a competitive salary, flexible study time, and ongoing training opportunities.
- Why this job: Gain hands-on experience while studying for a degree, with a clear path for career growth.
- Qualifications: Programming experience and familiarity with JavaScript, Node.js, and AWS services are preferred.
- Other info: This is a degree apprenticeship role requiring study at Manchester Metropolitan University.
Associate Customer Success Engineer
join the Customer Support team while studying for a Digital and Technology Solutions Professional Degree Apprenticeship.
THIS IS A DEGREE APPRENTICESHIP ROLE WHICH REQUIRES STUDY AT MANCHESTER METROPOLITAN UNIVERSITY. ALL OFFERS ARE SUBJECT TO ACCEPTANCE ON THE DEGREE PROGRAMME.
All undergraduate degree apprenticeships demand a lot of time and commitment. Our existing apprentices have excelled, we are not lowering our standards. Bring your a game.
- Start Date: September 2025
- Location: Manchester City Centre Office
- Salary: £18,000
- Reports to: Head of Support & Compliance
Role Overview:
We are looking for a dynamic individual for an engineering role within our support team. Technology will be your passion and always on the lookout for improving systems and processes. You will join a small team supporting our customers and their solutions, with a focus on using your engineering skills to assess and triage technical challenges that may well be more code based.
Time is split as needed between university and work. We will ensure you get all the time you need to attend studies and complete course work.
Key Responsibilities:
- Maintain web applications using Nodejs and React and diagnose issues
- Maintain and triage issues with RESTful APIs
- Work with AWS services for cloud infrastructure
- Collaborate with cross-functional teams to deliver high-quality solutions
Qualifications:
Not all applications will have skills that match a job description exactly. Ciptex values diverse experiences in other fields, and we encourage everyone who meets the some of the wanted skills below to apply. At Ciptex you will learn a range of skills, but we\’re expecting you to have some programming experience. We\’re looking for people who can tick at least 4-5 of the following skills:
- Understanding of JavaScript, Nodejs and React
- Familiarity with Express.js or similar Node.js API frameworks
- Strong understanding of AWS services (e.g. EC2, S3, Lambda, RDS)
- Familiarity with GitHub and CI/CD workflows
- Familiarity with TypeScript
- Unit testing knowledge
- Understanding of Authentication and Cyber Security
- Familiarity with the Twilio platform
- Knowledge of containerisation technologies (e.g. Docker)
- Understanding of modern UI and UX
- Familiarity with SQL and NoSQL databases
AND at least 2 of the following list:
- A passion for problem solving
- Great communication (written and oral)
- Understanding principles of customer service
- A can-do attitude
- A proven team player
Growth Path:
This role offers opportunities to advance into software engineering or senior client support roles.
We support and encourage learning of all kinds. We will offer technical and skills based training throughout the apprenticeship and beyond and it is our hope that the successful candidate will wish to continue in our employment after graduation.
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Associate Customer Success Engineer employer: Ciptex Ltd
Contact Detail:
Ciptex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Node.js and React. Consider building a small project or contributing to open-source projects that use these technologies to showcase your skills.
✨Tip Number 2
Engage with the community around AWS services. Join forums or local meetups to learn from others and share your knowledge. This will not only enhance your understanding but also help you network with professionals in the field.
✨Tip Number 3
Practice your problem-solving skills by tackling coding challenges on platforms like LeetCode or HackerRank. This will prepare you for technical interviews and demonstrate your ability to think critically under pressure.
✨Tip Number 4
Brush up on your communication skills, both written and oral. Consider joining a public speaking group or participating in workshops to improve your ability to convey technical information clearly and effectively.
We think you need these skills to ace Associate Customer Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant programming experience, particularly with JavaScript, Node.js, and React. Emphasise any projects or coursework that demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer support. Mention your commitment to the degree apprenticeship and how you plan to balance work and study effectively.
Showcase Relevant Skills: Clearly outline your familiarity with AWS services, GitHub, and any other technologies mentioned in the job description. Use specific examples to illustrate your experience and understanding of these tools.
Highlight Soft Skills: Don't forget to mention your communication skills and team player attitude. These are crucial for the role, so provide examples of how you've successfully collaborated with others in past experiences.
How to prepare for a job interview at Ciptex Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any personal projects or experiences that demonstrate your passion, especially those related to Node.js, React, or AWS services.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical challenges. This could involve coding issues or customer service scenarios where you had to think on your feet.
✨Highlight Team Collaboration Experience
Since this role involves working with cross-functional teams, be ready to share instances where you've collaborated effectively with others. Emphasise your ability to communicate and work well in a team setting.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities and qualifications listed in the job description. Be prepared to discuss how your skills align with their needs, particularly in areas like RESTful APIs and CI/CD workflows.
