At a Glance
- Tasks: Coordinate assessments and deliver top-notch customer service in a dynamic environment.
- Company: Join CIPS, the global leader in procurement and supply with a supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a gym on-site.
- Other info: Be part of a values-led team that encourages your growth and development.
- Why this job: Make a real impact while developing your skills in a fast-paced, global organisation.
- Qualifications: Strong admin skills, attention to detail, and experience in customer service or similar roles.
The predicted salary is between 24960 - 28000 £ per year.
Are you a strong administrator that enjoys working with people? Do you have great attention to detail? Could you work as part of a team and with stakeholders to deliver high-quality assessments and a great customer experience? We are looking for an organised Assessment Operations Co-ordinator who can work to tight deadlines and help support our Assessment Operations Team across our portfolio of products.
The Chartered Institute of Procurement & Supply (CIPS) is the world’s leading professional body for procurement and supply, with over 70,000 members worldwide. With a Royal Charter, we’re driven by a clear purpose: to raise standards, build capability, and support ethical, high-performing supply chain professionals globally.
What you’ll be doing:
- Providing high-quality service delivery to both internal and external suppliers and customers within strict regulatory requirements, whilst ensuring that SLAs and KPIs are met.
- Acting as the first point of contact for queries received direct from learners and assessors, in relation to CIPS assessments, while also supporting the Assessment Operations Manager and Leads.
- Coordinating assessment panels and training events, managing suppliers’ payments, supporting the onboarding of examination centres and providing high-quality administration support to the team.
This role is varied and needs the skills of an individual that is organised, able to stay calm under pressure and committed to delivering excellent administrative and customer service.
What we’re looking for:
- Demonstrable experience of working in an awarding or regulated environment or transferable skills in a similar setting.
- Strong attention to detail, high-quality work and accuracy.
- A confident communicator who can work well with others and thrives in a busy setting.
- Highly literate in the MS Office suite and a strong ability to learn new systems quickly.
- Previous experience of working in an administrative or customer service role.
What you’ll get – an array of benefits, including:
- 25 days holiday + bank holidays
- Private medical insurance (BUPA)
- Pension scheme
- Life assurance (4x salary)
- Bonus scheme (non-contractual)
- On-site restaurant and other great facilities including a gym.
Why join CIPS?
At CIPS, you’ll be part of a globally connected organisation where you can take ownership of the role and set the standard for the work you deliver. You’ll join a supportive, collaborative and values-led team, where your skills are valued and your development is encouraged.
Ready to apply?
If you’re an administrator ready to make an impact in a fast-paced, global organisation, we’d love to hear from you. Apply now with your CV and a short covering letter telling us what excites you about the role and what you’ll bring to the team.
CIPS is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace. We are committed to making reasonable adjustments throughout the recruitment process.
Contact Details:
CIPS - The Chartered Institute of Procurement & Supply Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assessment Operations Co-ordinator in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIPS - The Chartered Institute of Procurement & Supply. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIPS - The Chartered Institute of Procurement & Supply before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assessment Operations Co-ordinator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIPS - The Chartered Institute of Procurement & Supply:Your cover letter is your chance to shine! Tell us why you want to work at CIPS - The Chartered Institute of Procurement & Supply specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIPS - The Chartered Institute of Procurement & Supply!
How to prepare for a job interview at CIPS - The Chartered Institute of Procurement & Supply
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
