Partner Manager - Loyalty

Ciphr has a new opportunity for a Partner Manager. The role is remote within the UK but will require you to be on site at our Reading offices between 5 and 7 times a month.

You’ll be the person that helps drive and set our future partner strategy, ensuring that Ciphr can grow its revenues directly by selling partner products, and indirectly, by having a more compelling offering and partners selling Ciphr’s products.

You’ll be setting our partner vision, forming the strategy on how to deliver that vision and then executing at pace to build Ciphr’s world-class partner capabilities. Work with the wider business to ensure they execute their element of the partner strategy. Product & Technology implementing integrations, Professional Services managing HR consultants day-to-day.

You’ll cascade information gained from partners across the business effectively. You’ll need to work across all the teams at Ciphr, because a partner manager has an ultimate responsibility over everything that affects the success of their partners.

You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on existing customers. You’ll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes.

Work closely with Professional Services to ensure that customers value the service element of your partner offering. You’ll work closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success.

• Experience in B2B software
• Experience running a partner strategy
• Ability to manage multiple projects at any one time, balancing your time on those tasks
• Good communication and interpersonal skills to build relationships internally and with partners
• Strong business acumen to drive appropriate partner strategies

Ciphr has a benefits package which has you and your family in mind:

• 30 days annual leave, plus bank holidays
• Birthday day off
• Religious holiday swap
• Family forming support - e.g., time off for family forming appointments or to support your partner
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Pension
• Health cash plan
• Life assurance
• Perks at Work – access to exclusive discounts, cinema tickets, etc.
• Regular training
• £1,500 employee referral scheme
• Medical Cover and Dental cover (after 6 months’ service)
• Income Protection insurance (after 12 months’ service)

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have.