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For Companies At a Glance
- Tasks: Support operations by managing systems, ensuring data integrity, and delivering insightful analysis.
- Company: Ciphr is a leading UK provider of integrated HR, payroll, learning, and recruitment solutions.
- Benefits: Enjoy 30 days leave, hybrid work, family support, and exclusive discounts.
- Why this job: Join a friendly team where your ideas matter and contribute to meaningful business goals.
- Qualifications: Experience with business systems, strong analytical skills, and excellent communication are essential.
- Other info: Opportunity for training, personal growth, and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Ciphr has a new exciting opportunity for a Data and Systems Analyst to join the team as we continue to grow and develop. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role with Ciphr and, in return, we can offer you an open and friendly work environment where your input and ideas are welcomed. If you are interested in a change, have a look below at what we can offer you.
Location
This is a hybrid role, where you will spend an average of 2 days per week with the team in our Reading office.
In a nutshell
Your role will be to support the Head of Operations by owning and optimising key operational business systems and applications, ensuring data integrity, and delivering insightful analysis and reporting. You’ll be responsible for managing data and process flows across customer operations, ensuring seamless integration with other business applications, and collaborating with stakeholders to align operational systems and data insights with wider business goals.
What you’ll be doing
- Act as the system owner for Zendesk and Wrike, ensuring they are configured and maintained to meet business needs
- Develop and maintain reporting dashboards and analytics for all areas of customer operations
- Coordinate and generate a suite of weekly and monthly reports that support the operation KPI’s through to board level performance metrics
- Monitor and manage data integrity across systems, identifying and resolving inconsistencies
- Design and optimise data and process flows to support efficient operations
- Ensure integrations between Zendesk, Wrike, and other business applications are streamlined and effective
- Collaborate with stakeholders across departments to ensure systems and data processes support broader business objectives
- Provide training and support to users of Zendesk and Wrike to ensure best practices are followed
- Stay up to date with system updates and industry best practices to continuously improve system usage and performance
What you’ll need to succeed
Essential
- Proven experience managing business systems
- Strong analytical skills and experience with data reporting tools (e.g., Power BI, Excel, SQL)
- Experience in managing data integrity and process optimisation
- Understanding of system integrations and API-based workflows
- Excellent problem-solving skills and attention to detail
- Strong communication and stakeholder management skills
- Ability to work independently and manage multiple priorities
Desirable
- Specific experience of working with Zendesk and/or Wrike
- Experience in a customer operations or SaaS environment
- Familiarity with CRM systems and customer journey mapping
- Knowledge of automation tools and scripting (e.g., Zapier, Python)
What we offer you:
Ciphr has a benefits package which has you and your family in mind. As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:
- 30 days annual leave plus bank holidays
- Family National Trust Membership
- Birthday day off
- Religious holiday swap
- Family forming support - e.g., time off for family forming appointments or to support your partner
- Enhanced maternity and paternity leave
- Work from Anywhere for 4 weeks per year
- Volunteering days for 2 days per year
- Cycle to work scheme
- Pension
- Health cash plan
- Life assurance
- Technology/home improvements Loans
- Perks at Work – access to exclusive discounts, cinema tickets, etc.
- Regular training
- £1,500 employee referral scheme
- Medical Cover and Dental cover (after 6 months’ service)
- Income Protection insurance (after 12 months’ service)
About Ciphr:
Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools. We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!
Data & Systems Analyst employer: Ciphr
Contact Detail:
Ciphr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Systems Analyst
✨Tip Number 1
Familiarise yourself with Zendesk and Wrike, as these are key systems you'll be managing. Consider taking online courses or tutorials to deepen your understanding of their functionalities and best practices.
✨Tip Number 2
Brush up on your analytical skills by practising with data reporting tools like Power BI, Excel, and SQL. Create sample dashboards or reports to showcase your ability to derive insights from data.
✨Tip Number 3
Network with professionals in the customer operations and SaaS sectors. Attend relevant webinars or local meetups to gain insights into industry trends and make connections that could benefit your application.
✨Tip Number 4
Prepare to discuss your problem-solving approach during interviews. Think of specific examples where you've optimised processes or resolved data integrity issues, as this will demonstrate your capability to handle the responsibilities of the role.
We think you need these skills to ace Data & Systems Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing business systems and data reporting tools. Emphasise your analytical skills and any specific experience with Zendesk or Wrike, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Ciphr's values. Mention how your skills align with their needs, particularly in data integrity and process optimisation, and provide examples of past successes.
Showcase Your Problem-Solving Skills: Include specific examples in your application that demonstrate your problem-solving abilities and attention to detail. This could be through case studies or projects where you improved data processes or system integrations.
Highlight Stakeholder Management Experience: Since collaboration is crucial for this role, make sure to mention any experience you have in stakeholder management. Describe how you've worked with different departments to achieve common goals, showcasing your communication skills.
How to prepare for a job interview at Ciphr
✨Showcase Your Analytical Skills
As a Data & Systems Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data reporting tools like Power BI or SQL in previous roles. Highlight any projects where your analysis led to significant improvements.
✨Demonstrate Problem-Solving Abilities
Ciphr values problem-solving skills highly. Prepare to share instances where you've identified and resolved data inconsistencies or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Zendesk and Wrike
Since you'll be acting as the system owner for Zendesk and Wrike, it's essential to have a good understanding of these platforms. If you have experience with them, be ready to discuss how you've configured or maintained these systems to meet business needs.
✨Engage with Stakeholders
Collaboration is key in this role. Think about how you've worked with different departments in the past to align systems and data processes with broader business objectives. Be prepared to discuss your communication strategies and how you ensure stakeholder buy-in.
