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- Tasks: Be the go-to person for customer insights and enhance their experience.
- Company: Join Ciphr, a leading UK provider of HR solutions with a people-first culture.
- Benefits: Enjoy 30 days leave, family support, remote work options, and exclusive discounts.
- Why this job: Make a real impact by helping customers and shaping a customer-first organisation.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Ciphr has an exciting opportunity for a Customer Success Specialist willing to go above and beyond to remove blockers for the customer and provide expert service.
How you’ll contribute to our team:
- Hybrid role, working from home but also visiting the office and customer sites as required.
- You will be the go-to person for insight into customers' sentiment.
- You’ll deliver change to enable us to become a customer-first organisation.
- You’ll provide the business and customer team with lessons learned to inform continual improvement amongst colleagues.
- You’ll build collaborative, cross-functional relationships with other departments to support an experience that reflects the voice of the customer.
- You’ll build proactive, credible, and trusted relationships with our customers, acting as an ambassador for the business, both internally and externally.
What we offer you:
- 30 days annual leave plus bank holidays.
- Family National Trust Membership.
- Birthday day off.
- Religious holiday swap.
- Family forming support - e.g., time off for family forming appointments or to support your partner.
- Enhanced maternity and paternity leave.
- Work from Anywhere for 4 weeks per year.
- Volunteering days for 2 days per year.
- Cycle to work scheme.
- Pension.
- Health cash plan.
- Life assurance.
- Technology/home improvements loans.
- Perks at Work – access to exclusive discounts, cinema tickets, etc.
- Regular training.
- £1,500 employee referral scheme.
- Medical Cover and Dental cover (after 6 months’ service).
- Income Protection insurance (after 12 months’ service).
About Ciphr:
Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work, giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!
Customer Success & Experience Specialist employer: Ciphr
Contact Detail:
Ciphr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Ciphr on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding Ciphr's values. They’re big on trust, service excellence, authenticity, and accountability. Think of examples from your past that showcase these traits and be ready to share them!
✨Tip Number 3
Show your passion for customer success! During interviews, highlight how you’ve gone above and beyond for customers in previous roles. This will demonstrate that you’re the perfect fit for their customer-first approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ciphr team!
We think you need these skills to ace Customer Success & Experience Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how you go above and beyond to help customers and remove blockers. Share specific examples that highlight your dedication to providing expert service.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'customer-first' and 'collaborative relationships'. This shows us that you understand what we’re looking for and how you can contribute to our team.
Be Authentic: We value authenticity at Ciphr, so don’t be afraid to let your true self come through in your application. Share your unique experiences and perspectives that make you a great fit for our culture. We want to know who you are beyond just your qualifications!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ciphr
✨Know Your Customer
Before the interview, take some time to research Ciphr and its customer base. Understand their values, services, and how they prioritise customer experience. This will help you demonstrate your knowledge and show that you're genuinely interested in contributing to a customer-first organisation.
✨Showcase Your Relationship-Building Skills
As a Customer Success & Experience Specialist, building relationships is key. Prepare examples of how you've successfully built trust with customers or colleagues in the past. Be ready to discuss specific situations where you went above and beyond to support someone, as this aligns perfectly with what Ciphr is looking for.
✨Emphasise Continuous Improvement
Ciphr values lessons learned and continual improvement. Think about times when you've identified areas for improvement in your previous roles. Be prepared to share these experiences and how they led to positive changes, showcasing your proactive approach to enhancing customer experiences.
✨Be Authentic
Ciphr encourages candidates to bring their authentic selves to work. During the interview, don’t be afraid to let your personality shine through. Share your unique attributes and how they can contribute to the team. This will help you connect with the interviewers and demonstrate that you align with their values of authenticity and service excellence.
