At a Glance
- Tasks: Support store management and deliver exceptional customer experiences with our premium chocolate.
- Company: Join a top-rated chocolate manufacturer with a values-led culture and iconic brands.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a birthday day off!
- Other info: Flexible hours in a supportive environment with great career growth opportunities.
- Why this job: Be part of a passionate team that enchants the world with chocolate every day.
- Qualifications: Retail experience and a love for chocolate are preferred; bring your enthusiasm!
The predicted salary is between 12000 - 16000 € per year.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values‑led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few “bean‑to‑bar” chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team. In this role you will:
- Support the store management team towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
Where you’ll be based
This role is based in Cotswolds Store and is 8‑12 hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Collaborate with store management team on opportunities for key trading periods
- Delivering and Developing Operational Excellence
- Contribute to a self‑disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Escalate issues to the store management team when necessary in a timely manner
- Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric‑culture
- Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
- Maintain monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture
- Collaborate with line manager in order to achieve your own agreed PDP objectives
- Participate in monthly 1‑2‑1s with your line manager to guide your own performance
- Work with line manager to resolve personal performance issues in a timely manner
- Align with line manager on action plans from personal performance reviews
Ice Cream and Drinks Responsibilities
- Follow food safety and health safety requirements at all times.
- Be knowledgeable and confident about the products that are served.
- Produce and prepare all the products in line with brand standards.
What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of delivering performance at a high level within a team
- Numerate with good analytical and IT skills
- A highly motivated self‑starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast‑growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including: competitive salary, bonus, pension, life cover, chocolate allowance, chocolate give‑aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
Chocolate Advisor in Swindon employer: CIPHR Limited.
At Lindt UK, we pride ourselves on being a Top 20 Great Place to Work, where our values-led culture fosters collaboration and personal growth. As a Chocolate Advisor in the picturesque Cotswolds, you'll enjoy a supportive environment that encourages you to thrive while indulging in unique benefits like a chocolate allowance and birthday day off, all while being part of a passionate team dedicated to enchanting the world with our premium chocolate.
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Advisor in Swindon
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Lindt's history, values, and products. When you walk into that interview, you want to show them you're not just a fan of chocolate, but a true Lindt enthusiast.
✨Tip Number 2
Practice your customer service skills! Since you'll be embodying the Lindt brand, think about how you can exceed customer expectations. Role-play scenarios with friends or family to get comfortable with delivering that top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your passion during the interview! Share your love for chocolate and retail, and don’t hesitate to discuss how you can contribute to the team. Remember, they’re looking for someone who can bring energy and enthusiasm to the role!
We think you need these skills to ace Chocolate Advisor in Swindon
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! Share why you’re excited about the opportunity to work with a brand like Lindt and how you can embody their values.
Tailor Your Experience:Make sure to highlight any relevant retail experience you have. Use specific examples that demonstrate your ability to drive sales and deliver excellent customer service, just like a true Lindt brand ambassador!
Be Yourself:Lindt values authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our incredible team!
How to prepare for a job interview at CIPHR Limited.
✨Know Your Chocolate
Before the interview, brush up on your chocolate knowledge! Familiarise yourself with the brand's history, their iconic products like LINDOR and GOLD BUNNY, and the bean-to-bar process. This will show your genuine passion for the product and help you connect with the interviewers.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've maximised sales or improved customer satisfaction. Use metrics if possible, as numbers can really make your achievements stand out!
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with a team, prepare to share examples of how you've successfully collaborated in the past. Talk about how you’ve contributed to a positive team environment and driven ideas to action, which aligns perfectly with the company’s values.
✨Demonstrate Your Customer-Centric Approach
Prepare to discuss how you would embody the Lindt Service proposition. Think of ways you've gone the extra mile for customers in previous roles. This will show that you understand the importance of customer experience and are ready to delight every visitor.
