At a Glance
- Tasks: Support store management and deliver exceptional customer experiences with our premium chocolate products.
- Company: Join a top-rated chocolate manufacturer with a rich history and vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a supportive work environment.
- Other info: Flexible hours, personal development opportunities, and a fun workplace culture await you.
- Why this job: Be part of a passionate team that creates delightful moments for customers every day.
- Qualifications: Retail experience preferred; a love for chocolate and teamwork is essential.
The predicted salary is between 30000 - 40000 € per year.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team. In this role you will:
- Support the store management team towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action
Where you’ll be based
This role is based in Piccadilly Circus Store and is 20 hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Collaborate with store management team on opportunities for key trading periods
- Delivering and Developing Operational Excellence
- Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
- Escalate issues to the store management team when necessary in a timely manner
- Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
- Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and share best practice
- Maintain monthly visual merchandising plan to company standard
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and go the extra mile to delight customers
- Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture
- Collaborate with line manager in order to achieve your own agreed PDP objectives
- Participate in monthly 1-2-1s with your line manager to guide your own performance
- Work with line manager to resolve personal performance issues in a timely manner
- Align with line manager on action plans from personal performance reviews
Ice Cream and Drinks Responsibilities
- Follow food safety and health safety requirements at all times.
- Be knowledgeable and confident about the products that are served.
- Produce and prepare all the products in line with brand standards.
What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of delivering performance at a high level within a team
- Numerate with good analytical and IT skills
- A highly motivated self-starter, with a drive for results
- Excellent interpersonal skills, able to build relationships internally and externally
- An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including: competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
Sales Assistant (Ice Cream and Drinks) employer: CIPHR Limited.
At Lindt, we pride ourselves on being a Top 20 Great Place to Work, where our unique values-led culture fosters collaboration and personal growth. As a Sales Assistant in our Piccadilly Circus store, you'll enjoy a supportive environment that encourages you to develop your skills while being part of a passionate team dedicated to delivering exceptional customer experiences. With competitive benefits including a chocolate allowance, birthday day off, and a commitment to employee wellbeing, Lindt offers a truly rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (Ice Cream and Drinks)
✨Tip Number 1
Get to know the company inside out! Research Lindt's history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're a passionate chocolate lover who gets what they stand for.
✨Tip Number 2
Practice your customer service skills! Since you'll be embodying the Lindt brand, think about how you can go above and beyond for customers. Role-play scenarios with friends or family to nail down your approach to delivering outstanding service.
✨Tip Number 3
Network like a pro! Connect with current or former Lindt employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge that sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lindt family. So, get that application in and let’s enchant the world together!
We think you need these skills to ace Sales Assistant (Ice Cream and Drinks)
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! We want to see how excited you are about being part of our team and how you can embody the Lindt brand.
Tailor Your Experience:Make sure to highlight any retail experience you have that aligns with the role. Use specific examples to show how you've contributed to sales or customer satisfaction in the past. We love seeing how you can bring your skills to our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our inclusive culture at Lindt.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at CIPHR Limited.
✨Know Your Chocolate
Before the interview, brush up on your knowledge of the brand and its products. Familiarise yourself with Lindt's history, values, and their iconic offerings like LINDOR and GOLD BUNNY. This will show your genuine interest in the company and help you connect with the interviewers.
✨Show Your Sales Savvy
Prepare to discuss your previous retail experience and how you've maximised sales in past roles. Think of specific examples where you exceeded targets or contributed to a team’s success. This will demonstrate your ability to drive store profitability, which is key for this role.
✨Emphasise Teamwork
Lindt values collaboration, so be ready to share examples of how you've worked effectively within a team. Highlight any experiences where you’ve shared knowledge or supported colleagues to achieve common goals, as this aligns with their culture of teamwork.
✨Be Customer-Centric
Since the role involves delivering outstanding customer service, prepare to discuss how you’ve gone the extra mile for customers in the past. Share stories that showcase your interpersonal skills and your ability to anticipate customer needs, which is crucial for embodying the Lindt brand.
