At a Glance
- Tasks: Lead and inspire a team of chocolate advisors to achieve retail goals.
- Company: Join a top-rated chocolate manufacturer with a rich history and global presence.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a birthday day off!
- Other info: Embrace a culture of inclusivity and personal growth in a dynamic environment.
- Why this job: Be part of a passionate team that creates delightful customer experiences every day.
- Qualifications: Retail experience and a love for chocolate are preferred.
The predicted salary is between 30000 - 40000 € per year.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the world. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team. In this role you will:
- Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan.
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
- Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action.
Where you’ll be based
This role is based in XXX Store and is XXX hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward:
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
- Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action.
- Align with line manager on action plans from store performance reviews.
- Collaborate with store management team on opportunities for key trading periods.
- Delivering and Developing Operational Excellence:
- Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store.
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all.
- Escalate issues to the store management team when necessary in a timely manner.
- Delivering Outstanding Premium Visibility and Communication with our Customers:
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture.
- Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice.
- Maintain monthly visual merchandising plan to company standard.
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place.
- Understand and actively anticipate consumer needs and go the extra mile to delight customers.
- Leading for an Inspiring Place to Work:
- Take responsibility for developing your own skills and capability and support a learning culture.
- Collaborate with line manager in order to achieve your own agreed PDP objectives.
- Participate in monthly 1-2-1s with your Line Manager to guide your own performance.
- Work with line manager to resolve personal performance issues in a timely manner.
- Align with line manager on action plans from personal performance reviews.
What experience you’ll bring:
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
- Proven track record of delivering performance at a high level within a team.
- Numerate with good analytical and IT skills.
- A highly motivated self-starter, with a drive for results.
- Excellent interpersonal skills, able to build relationships internally and externally.
- An infectious can do attitude – ready to try new things and enthuse everyone you meet.
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As part of our offering, you will receive a competitive compensation and benefits package including competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give‑aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
Supervisor in Gloucester employer: CIPHR Limited.
At Lindt, we pride ourselves on being a Top 20 Great Place to Work, where our unique values-led culture fosters an environment of collaboration and personal growth. As a Supervisor in our XXX Store, you will not only lead a passionate team of chocolate advisors but also enjoy a competitive benefits package, including a chocolate allowance and birthday day off, all while contributing to our mission of enchanting the world with chocolate.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely excited about being part of their chocolate-loving family.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in retail and how it aligns with their goals. Think about specific examples where you’ve motivated a team or exceeded sales targets – they love a good success story!
✨Tip Number 3
Show off your passion for chocolate! Whether it’s sharing your favourite Lindt product or discussing how you’d create delightful customer experiences, let your enthusiasm shine through. They’re looking for brand ambassadors who live and breathe their values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows you’re keen on joining their team.
We think you need these skills to ace Supervisor in Gloucester
Some tips for your application 🫡
Show Your Passion for Chocolate:When writing your application, let your love for chocolate shine through! Share why you’re excited about the opportunity to work with a brand that enchants the world with its products. We want to see your enthusiasm for being part of our team!
Highlight Your Team Spirit:We’re all about collaboration here at Lindt. Make sure to mention any experiences where you’ve worked well in a team or helped motivate others. Show us how you can contribute to our positive and inspiring workplace culture!
Be Specific About Your Experience:Don’t just say you have retail experience; give us the details! Talk about your achievements, how you’ve driven sales, or improved customer satisfaction. Numbers and examples will make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at CIPHR Limited.
✨Know Your Chocolate
Before the interview, brush up on your knowledge of the brand and its products. Familiarise yourself with the history of the company, especially its premium offerings like LINDOR and GOLD BUNNY. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or contributed to a positive work environment. Highlight how you can embody the Lindt values and create an inspiring place to work.
✨Demonstrate Your Analytical Mindset
The role requires tracking KPIs and driving sales. Be ready to discuss how you've used data in previous roles to make informed decisions. Bring specific examples of how your analytical skills have positively impacted store performance or customer satisfaction.
✨Emphasise Team Collaboration
Collaboration is key in this role. Think of instances where you've worked effectively within a team to achieve a common goal. Be prepared to discuss how you encourage teamwork and share knowledge, as this aligns with the company's focus on creating a collaborative environment.
