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- Tasks: Support and inspire a team of chocolate advisors to achieve retail goals.
- Company: Join a top-rated chocolate manufacturer with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, chocolate perks, and a birthday day off!
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team that enchants the world with chocolate.
- Qualifications: Retail experience and a love for chocolate are preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values‑led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean‑to‑bar chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you will be part of our incredible team. In this role you will:
- Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan.
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies.
- Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
- Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action.
Where you’ll be based
This role is based in our Birmingham Resorts World Store and is 20 hours per week.
Key Responsibilities
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
- Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action.
- Align with line manager on action plans from store performance reviews.
- Collaborate with store management team on opportunities for key trading periods.
Delivering and Developing Operational Excellence
- Contribute to a self‑disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store.
- Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all.
- Escalate issues to the store management team when necessary in a timely manner.
Delivering Outstanding Premium Visibility and Communication with our Customers
- Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric‑culture.
- Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice.
- Maintain monthly visual merchandising plan to company standard.
- Stay informed of current trends and contribute to weekly Competitor Watch of the local market place.
- Understand and actively anticipate consumer needs and go the extra mile to delight customers.
Leading for an Inspiring Place to Work
- Take responsibility for developing your own skills and capability and support a learning culture.
- Collaborate with line manager in order to achieve your own agreed PDP objectives.
- Participate in monthly 1-2-1s with your Line Manager to guide your own performance.
- Work with line manager to resolve personal performance issues in a timely manner.
- Align with line manager on action plans from personal performance reviews.
What experience you’ll bring
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer.
- Proven track record of delivering performance at a high level within a team.
- Numerate with good analytical and IT skills.
- A highly motivated self‑starter, with a drive for results.
- Excellent interpersonal skills, able to build relationships internally and externally.
- An infectious can do attitude – ready to try new things and enthuse everyone you meet.
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast‑growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including: competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give‑aways, chocolate discount, birthday day off and so much more!
Supervisor in Birmingham employer: CIPHR Limited.
Contact Detail:
CIPHR Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely excited about being part of their chocolate-loving family.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your retail experience and how it aligns with their goals. Think about specific examples where you’ve motivated a team or exceeded sales targets – they love a good success story!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you’re engaged and interested. Ask about their team culture or how they celebrate successes – it’s a great way to connect and demonstrate your enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s enchant the world with chocolate together!
We think you need these skills to ace Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Chocolate: When writing your application, let your love for chocolate shine through! Share why you’re excited about the opportunity to work with our iconic brands like LINDOR and GOLD BUNNY. We want to see your enthusiasm for enchanting the world with chocolate!
Highlight Your Team Spirit: Since this role is all about supporting and inspiring a team, make sure to showcase your teamwork skills. Talk about past experiences where you’ve motivated others or contributed to a collaborative environment. We value those who can build real relationships!
Be Results-Driven: We’re looking for someone who can drive sales and improve store performance. In your application, mention any relevant achievements or metrics from previous roles that demonstrate your ability to exceed targets. Show us how you can make an impact!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Tailor your CV and cover letter to reflect our values and culture. And don’t forget to apply through our website – it’s the best way to get noticed by us!
How to prepare for a job interview at CIPHR Limited.
✨Know Your Chocolate
Familiarise yourself with the Lindt brand and its products. Understand what makes their chocolate special and be ready to share your favourite products during the interview. This shows genuine interest and passion for the brand.
✨Showcase Your Team Spirit
Prepare examples of how you've motivated and inspired a team in previous roles. Highlight your ability to collaborate and share knowledge, as teamwork is key in this role. Be ready to discuss how you can contribute to a positive team culture.
✨Demonstrate Your Analytical Skills
Since the role involves tracking KPIs and driving sales, come prepared with examples of how you've used data to make informed decisions in past positions. This will show that you can contribute to the operational excellence of the store.
✨Embrace Customer-Centricity
Think about times when you've gone the extra mile for customers. Be ready to discuss how you would embody the Lindt Service proposition and create memorable experiences for customers, aligning with their vision of making everyone feel special.