- Location
- Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
- Service/location/team
- The National Domestic Abuse Helpline
- Salary
- £29,701.36 per annum (Inclusive of £3000 per annum London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
- Job Profile
- Role Overview
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We are recruiting for domestic abuse helpline advisors to join our team in The National Domestic Abuse Helpline.
Job Title: Domestic Abuse Helpline Advisor (DAHA) - multiple roles availble
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £29,701.36 per annum (Inclusive of £3000 per annum London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)Contract type: Full Time, Permanent
Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 9 November 2026
Interview Date: 18, 19, 20 November 2026
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit www.refuge.org.uk.
- Benefits
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Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Domestic Abuse Helpline Advisor (DAHA) in London employer: CIPHR iRecruit .
Refuge is an exceptional employer, offering a supportive and collaborative work culture that prioritises the safety and well-being of both staff and survivors. Located in Hertfordshire, the Independent Gender Violence Advocate role provides meaningful opportunities for professional growth within a values-driven partnership, where employees are encouraged to develop their skills while making a significant impact in the community. With a commitment to trauma-informed support and continuous service improvement, Refuge ensures that every team member feels valued and empowered in their vital work.
