At a Glance
- Tasks: Provide hands-on IT support and lead exciting projects for diverse clients.
- Company: Join Cipher IT, a growing MSP in Coventry with a collaborative culture.
- Benefits: Enjoy funded certifications, free parking, and your birthday off!
- Other info: Be part of a dynamic team during an exciting growth phase!
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: 3+ years of IT experience and strong problem-solving skills required.
The predicted salary is between 30000 - 42000 € per year.
IT Support and Projects Technician / Solutions Technician - Cipher IT, Coventry
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Two positions available - join a growing team!
Are you a hands-on IT professional who thrives on variety and wants to make a real impact?
Cipher IT, a growing Coventry-based MSP, is hiring two experienced IT Support and Projects Technicians (also known as Solutions Technicians) who can juggle complex technical challenges, lead client projects, and step in when the team needs backup on the service desk.
About You
You\'re an all-rounder who gets energized by variety. You might be the sole IT person in your current company (responsible for absolutely everything), or you\'ve built solid 2nd and 3rd line experience in an MSP environment. Either way, you\'re comfortable diving deep into technical problems and emerging with practical solutions.
Your technical toolkit includes:
- Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.)
- Solid Microsoft 365 administration and troubleshooting
- Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus)
- VoIP systems management (3CX experience ideal)
- Experience with Azure, Intune, MDM/MAM
- Real-world project delivery - migrations, rollouts, implementations
- 3+ years hands-on IT experience (MSP background highly desirable)
What makes you different:
- You understand the \"big picture\" and design solutions that account for all variables
- You\'re confident consulting with clients and explaining technical concepts to non-technical stakeholders
- You have a genuine interest in Cyber Security (no experience needed - training provided)
- You\'re ready to take ownership of tickets and projects from start to finish
- You thrive in a small team environment where collaboration matters
The Role
This isn\'t just another support job. You\'ll be working across four key areas:
- Technical Support - Act as the escalation point for complex issues, providing accurate advice and efficient resolutions. You\'ll also support the service desk when resources demand it. You will have one day per week on the Service Desk.
- Projects - Lead and manage IT projects from design to implementation: server replacements, network upgrades, cloud migrations, and system improvements.
- Consultation - Work as a trusted IT partner to clients, understanding their business needs and recommending solutions that genuinely improve their operations.
- Cyber Security - Contribute to Cyber Essentials applications and grow into a Cyber Advisor role (full training and certification provided).
About Cipher IT
Cipher IT is a small, ambitious MSP (under 10 staff) based in the heart of Coventry, serving clients across the West Midlands. They\'re not just another IT support company - they position themselves as genuine IT partners to their clients.
Founded on principles of technical excellence and exceptional customer service, Cipher IT has built a strong reputation for delivering innovative solutions and maintaining the highest standards of support.
What sets them apart:
- Implementing ITIL processes for continuous improvement
- Strong focus on cyber security services and on the pathway to becoming accredited assessors
- Collaborative, \"can-do\" culture with a founder-led approach
- Genuine commitment to professional development with funded certifications
- Modern office facilities with free parking in Coventry city centre
- Team environment where your suggestions and improvements are valued
- Growing team - these two new positions reflect increased client demand and exciting growth
What\'s In It For You?
Salary: Depending on experience
Professional Development:
- Funded IT certifications (including Cyber Essentials pathway to becoming an assessor)
- Dedicated training time during working hours
- Internal training programmes
- Clear progression opportunities as the team grows
- Support for continuous learning and skill development
Benefits:
- Free onsite parking in central Coventry (CV1 2TT)
- Your birthday off as guaranteed annual leave
- Free eye tests
- Unlimited tea and coffee!
- Company social events throughout the year
- On-call rota shared with senior team members
Work Environment:
- Modern office in Coventry city centre
- Small, collaborative team where everyone\'s contribution matters
- Join during an exciting growth phase with two new team members starting together
- Exposure to diverse client environments and cutting-edge technology
- Regular knowledge-sharing meetings
- Opportunity to shape processes and contribute to business improvements
Ready To Make Your Move?
If you\'re looking for a role where you can truly make an impact, work with cutting-edge technology, and develop your skills in a supportive environment, we\'d love to hear from you.
This role requires someone within commuting distance of Coventry who\'s ready to be part of a growing team that values technical excellence and genuine client partnerships.
With two positions available, now is the perfect time to join Cipher IT.
Apply now and let\'s have a conversation about your next career move with Cipher IT.
The Hiring Process:
As your dedicated recruitment partner, I\'ll guide you through each step:
- Initial Conversation with Helen - Let\'s discuss your experience and what you\'re looking for
- Technical Phone Interview with the Service Manager
- Client Interview (in-person or online)
- Meet the Team - Final interview on-site in Coventry
Contact Helen today to get started.
Contact Helen today to discuss this opportunity in confidence.
Note to fellow Recruitment Professionals:
This vacancy is being exclusively managed by Helen as the long-standing talent partner for this client.
If you have candidates who may be suitable, please reach out to me directly rather than contacting the company. I\'m happy to discuss collaboration opportunities.
Thank you for respecting this client partnership.
IT Support and Projects Technician in Coventry employer: Cipher IT Ltd
Cipher IT Ltd is an exceptional employer located in the heart of Coventry, offering a collaborative and supportive work culture where every team member's contributions are valued. With a strong commitment to professional development, employees benefit from funded IT certifications, dedicated training time, and clear progression opportunities as the company grows. Join a small, ambitious team during an exciting growth phase, where you can make a real impact while working with cutting-edge technology and diverse client environments.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Projects Technician in Coventry
✨Tip Number 1
Get your networking game on! Reach out to current employees at Cipher IT through LinkedIn or other platforms. A friendly chat can give you insider info and might just help you stand out in the hiring process.
✨Tip Number 2
Show off your skills during the interview! Prepare to discuss specific projects you've worked on, especially those involving Microsoft 365 or VoIP systems. Real-world examples will make you memorable.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about the team culture and ongoing projects at Cipher IT. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Cipher IT family right from the start.
We think you need these skills to ace IT Support and Projects Technician in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on IT experience, especially in areas like Microsoft 365, networking, and VoIP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit. Don’t forget to mention your interest in Cyber Security and any relevant projects you've led.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical challenges in the past. We love candidates who can dive deep into issues and come up with practical solutions, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Let’s get started on this journey together!
How to prepare for a job interview at Cipher IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365, networking skills, and VoIP systems. Be ready to discuss specific challenges you've faced and how you resolved them. This role requires a hands-on approach, so showcasing your technical toolkit will impress the interviewers.
✨Showcase Your Project Management Skills
Prepare examples of past projects you've led or contributed to, especially those involving migrations or system improvements. Highlight your ability to manage projects from start to finish, as this is a key part of the role at Cipher IT.
✨Communicate Like a Pro
Since you'll be consulting with clients, practice explaining complex technical concepts in simple terms. Think about how you can demonstrate your ability to bridge the gap between technical and non-technical stakeholders during the interview.
✨Emphasise Your Team Spirit
Cipher IT values collaboration, so be prepared to discuss how you've worked effectively in a team environment. Share examples of how you've supported colleagues or contributed to a positive team culture, as this will resonate well with their ethos.
