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- Tasks: Provide top-notch customer service and build lasting relationships with members.
- Company: Join CIPD, a leading voice in HR and people development.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact by helping customers thrive in their professional lives.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Customer Service Representative – Membership Enquiries role at CIPD. Salary: £25,000 + benefits. Working pattern: 4-day week (32 hours). Contract: 6‑9 months fixed term. Location: Wimbledon (flexible and hybrid working).
It is a Customer Service Representative role. You will represent CIPD to our customers, providing consistently high standard of service, gaining new customers, engaging, retaining and building long‑term relationships with existing customers.
Responsibilities- Provide advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
- Carry out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research, in order to further develop customer relationships, increase loyalty and generate conversions to sale.
- Work collaboratively with your team colleagues to achieve a consistently high level of service in line with internal processes and procedures, CIPD Customer Service Standards, and external regulations.
- Use a range of computer applications to accurately enter and amend customer data, to promptly process financial and other transactions, and to build an accurate customer database.
- Carry out general administration activities including generation of customer letters to support customer enquiries and achieve service levels.
- Attend off site and evening events including customer open evenings, and trade shows/exhibitions to provide face‑to‑face advice and to secure conversions.
- Evidence of sound customer service skills.
- Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
- Outbound telephone call handling skills to also include up‑selling and cross‑selling.
- Ability to learn and understand high volumes of product information.
- Ability to quickly learn how to use internal IT systems to log and retrieve customer information.
- Communicates confidently, clearly and concisely both orally and in writing.
- Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
- Good administrative skills.
- Able to understand and implement operational processes and procedures and an ability to cope with change.
We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award‑winning pension scheme and a commitment to wellbeing including a cashback health scheme.
At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non‑visible differences that make each of us who we are.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
Customer Service Representative - Membership Enquiries employer: CIPD
Contact Detail:
CIPD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Membership Enquiries
✨Tip Number 1
Get to know the company inside out! Research CIPD's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of call handling, try role-playing with a friend or family member. Focus on building rapport and handling objections like a pro.
✨Tip Number 3
Network like a champ! Attend any events or webinars related to customer service or HR. This not only helps you learn but also gives you a chance to meet potential colleagues and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at CIPD!
We think you need these skills to ace Customer Service Representative - Membership Enquiries
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service skills and any relevant experience that matches what we’re looking for at CIPD.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Team Spirit: We love teamwork at StudySmarter! Make sure to mention any experiences where you’ve worked collaboratively with others. This will show us you can contribute to our high standards of service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at CIPD
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer enquiries in the past, especially focusing on your ability to listen, establish rapport, and provide solutions that meet customer needs.
✨Familiarise Yourself with CIPD Products
Take some time to learn about the products and services offered by CIPD. Understanding their offerings will help you demonstrate how you can match these to customer needs during the interview, showing that you're proactive and knowledgeable.
✨Practice Your Call Handling Skills
Since this role involves outbound calling, practice your telephone call handling skills. You might want to role-play common scenarios with a friend or family member, focusing on questioning, probing, and closing techniques to ensure you're confident when discussing these in the interview.
✨Show Your Team Spirit
CIPD values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team success and maintained high service levels, as this will highlight your ability to work well with colleagues and align with their customer service standards.
