Credit Controller

London, Wimbledon (flexible and hybrid working)

The role

As a Credit Controller, you'll provide a comprehensive and effective credit control service for the organisation and its enterprises, while supporting the finance team with sales ledger administration and query resolution.

You'll need strong customer service skills, combined with the confidence and assertiveness to deal with non-payers professionally and diplomatically. As with all roles within Finance, flexibility and adaptability are essential to meet department deadlines and maintain internal controls.

What you’ll be doing

• Providing a credit control service for CIPD and CIPD Enterprises Ltd, chasing outstanding debt via email and telephone to expedite payment of invoices within agreed payment terms and conditions
• Following up with telephone calls to reinforce the need for prompt payment
• Posting cash received for CIPD and CIPD Enterprises Ltd
• Investigating queries raised on outstanding invoices, liaising with Finance and other areas to resolve queries quickly and efficiently
• Assisting in the resolution of queries on internal and external customer accounts, with a proven background in managing complex ledgers
• Covering staff absence within the Sales Ledger Team
• Working collaboratively as part of a wider Finance team and with internal stakeholders - you will have regular involvement with other teams such as Events, Training, Employer Engagement and other departments.

What you’ll need to be successful

• Strong numerical and analytical skills, with excellent attention to detail and accuracy
• Confident communicator, comfortable negotiating and having difficult conversations around late/non-payment with tact and professionalism
• Proven experience in credit control, collections, or accounts receivable, ideally with a track record of reducing DSO or bad debt
• Solid understanding of credit control processes, the order-to-cash cycle, and credit risk assessment
• Hands-on experience with accounting/ERP systems ("e.g., SAP, Oracle, Sage, NetSuite, Xero") and strong Excel skills
• Awareness of relevant regulations ("e.g., late payment legislation, GDPR")
• Strong relationship management skills - able to balance firmness with maintaining positive client relationships
• Well organised, with the ability to manage a high-volume workload, multiple accounts, and competing deadlines
• Resilient, adaptable, and equally comfortable working autonomously or as part of a team

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people and contributing to stronger economies and societies. We’re the professional body for HR, L&D, OD and all people professionals - experts in people, work and change. With over 160,000 members globally, and a growing community engaging with our research, insights and learning, we provide trusted advice and independent thought leadership. We are also a leading voice in shaping good work that creates value for everyone.

We offer an inclusive and collaborative working environment, a wide range of development opportunities and a competitive benefits package, including 28 days’ annual leave (with the option to buy and sell), a personal development allowance, access to an award-winning pension scheme and a strong focus on wellbeing, including a cashback health scheme. We also recognise and support colleagues through different life stages, with enhanced parental leave, fertility and family-forming support, and support for colleagues with caring responsibilities.

We value everyone as an individual and are committed to creating a diverse and inclusive workplace where different perspectives are welcomed, ensuring fair opportunities for all and strengthening how we work and deliver impact together.

The application deadline is on Monday 7 September.

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