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- Tasks: Connect with customers and match them with the right interpreters for their needs.
- Company: Join Cintra Language Services, a leader in interpreting and translation services.
- Benefits: Enjoy flexible working, 25 days holiday, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
The predicted salary is between 26000 - 36400 £ per year.
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shifts patterns: 4pm – 12am, 12pm – 8pm, 6am – 2pm and 9am – 5pm)
Contract: Full Time, Permanent
Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?
Benefits:
- Flexible working (minimum 3 days in the office)
- £26,000 starting salary
- 25 days holiday plus bank holidays
- Great working environment
- Free car parking in central Cambridge including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company:
Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role:
As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate:
- Customer service experience, particularly over the telephone
- Excellent interpersonal and oral and written communication skills
- Good problem solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.
No agencies please.
Service Delivery Partner employer: Cintra Language Services Group
Contact Detail:
Cintra Language Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Partner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cintra Language Services Group. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent oral communication abilities. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your organisational skills and ability to work independently.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the position. Plus, it’s a great way to ensure your CV gets seen by the right people!
We think you need these skills to ace Service Delivery Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Partner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at Cintra Language Services Group. Keep it concise but engaging.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cintra Language Services Group
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, prepare specific examples from your past jobs where you excelled in this area. Think about situations where you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and organisational skills. Think of potential challenges you might encounter in the role and how you would handle them. This preparation will help you respond thoughtfully and demonstrate your capability to manage various tasks.