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- Tasks: Connect customers with the right interpreters for diverse assignments.
- Company: Cintra Language Services Group, a leader in interpreting and translation services.
- Benefits: £26,000 salary, flexible working, 25 days holiday, and free parking.
- Why this job: Make a real difference by helping people communicate effectively.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a friendly team in a supportive environment with great career prospects.
The predicted salary is between 26000 - 36400 £ per year.
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shift patterns: 4pm - 12am, 12pm - 8pm, 6am - 2pm and 9am - 5pm)
Contract: Full Time, Permanent
Benefits:
- Flexible working (minimum 3 days in the office)
- £26,000 starting salary
- 25 days holiday plus bank holidays
- Great working environment
- Free car parking in central Cambridge including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company: Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role: As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate:
- Customer service experience, particularly over the telephone
- Excellent interpersonal and oral and written communication skills
- Good problem solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.
Service Delivery Partner in Newtown employer: Cintra Language Services Group
Contact Detail:
Cintra Language Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Partner in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cintra Language Services Group. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and interpreters, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and emails.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Make sure to highlight your customer service experience and any relevant skills in your CV.
We think you need these skills to ace Service Delivery Partner in Newtown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Partner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Cintra Language Services Group
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experience. Think of specific examples where you successfully resolved issues or provided excellent service, especially over the phone.
✨Demonstrate Problem-Solving Abilities
The job requires good problem-solving skills, so come ready with examples of challenges you've faced in past roles and how you overcame them. This will highlight your ability to think on your feet and handle various situations that may arise.
✨Prepare for Shift Patterns
Be ready to discuss your availability for the different shift patterns mentioned in the job description. Showing flexibility and a willingness to adapt to the required hours can set you apart from other candidates.
