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- Tasks: Help customers find the right interpreters and manage diverse assignments.
- Company: Join Cintra Language Services Group, a leader in interpreting and translation.
- Benefits: Enjoy a competitive salary, flexible working, and free parking in central Cambridge.
- Why this job: Be part of a supportive team and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and a friendly work environment.
The predicted salary is between 24000 - 28000 £ per year.
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week, including some weekends and evenings (shift patterns: 4pm –12am, 12pm–8pm, 6am–2pm and 9am–5pm)
Contract: Full Time, Permanent
Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?
- Flexible working (minimum 3 days in the office)
- Great working environment
- Free car parking in central Cambridge, including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company: Cintra Language Services Group provides high-quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role: As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate:
- Customer service experience, particularly over the telephone
- Excellent interpersonal, oral and written communication skills
- Good problem-solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.
Customer Service Representative in Cambridge employer: Cintra Language Services Group
Contact Detail:
Cintra Language Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cintra Language Services Group. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit your CV via our site. This way, we can easily track your application and get back to you quicker!
We think you need these skills to ace Customer Service Representative in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit us at Cintra Language Services Group. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent interpersonal skills. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cintra Language Services Group
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the diverse tasks mentioned in the job description.
✨Practice Your Communication Skills
Since the role requires excellent oral communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you articulate your thoughts better during the actual interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think of potential situations you might face in the role and how you would handle them. This preparation will help you respond thoughtfully and show that you're ready for the challenges of the job.