Senior Payroll Administrator in Newcastle upon Tyne

Application Deadline: 17 July 2026

Department: Outsourced Payroll

Location: Newcastle upon Tyne

Compensation: £31,750 - £36,250 / year

About Cintra: Cintra is known for its award‑winning software that delivers payroll solutions to over 1000 clients. We are proud recipients of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards and offer exciting opportunities for professional development, competitive bonus structures and a collaborative work environment.

Why This Role Is Different: This is not an entry‑level processing role. As a Senior Payroll Administrator you will own a full portfolio of client payrolls end to end, act as the first point of contact for junior colleagues, and play an active part in keeping the team running smoothly.

Key Responsibilities:

• Process a portfolio of client payrolls end to end within agreed timeframes, including complex payrolls, manual calculations and statutory payment schedules.
• Submit RTI and pension files, process HMRC and third‑party payments and liaise directly with HMRC on client matters.
• Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance and Small ER relief.
• Carry out payroll corrections and EYUs and use imports, reports and functions to support efficient data processing.
• Build and maintain strong relationships with your client portfolio – liaising regularly and holding service review meetings.
• Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure.
• Serve as the first point of contact for Payroll Administrators’ queries, checking colleagues’ payrolls and supporting accuracy across the team.
• Hold training sessions with junior colleagues on payroll processes and legislation and monitor their progress and development needs.
• Work closely with the Payroll Manager to create and improve procedures and step up to cover the Manager when needed.
• Take an active role in ensuring the smooth day‑to‑day running of the team.

What We’re Looking For: We are looking for a technically strong payroll professional who combines accuracy and rigour with a genuine desire to support others, develop junior colleagues and contribute to a high‑performing team.

Essential Requirements:

• 3 or more years of end‑to‑end payroll experience with a strong working knowledge of payroll systems.
• Excellent understanding of HMRC legislation, statutory payments, pensions and auto‑enrolment rules.
• Confident with manual calculations – starters and leavers, tax and NI, student loans, apprenticeship levy, employment allowance and Small ER relief.
• High‑level attention to detail and strong numeracy skills.
• Advanced proficiency in Microsoft Excel and Microsoft Office.
• Experience training and mentoring junior payroll colleagues with the patience and communication skills to explain complex processes clearly.
• Excellent team player who spots the needs of the team and steps in proactively.
• Confident working autonomously and solving system issues without escalating unnecessarily.
• Resilient and calm under pressure in a fast‑paced bureau environment.

Desirable:

• Experience of holding client service review meetings and managing client complaints.
• Experience in a payroll bureau or outsourced services environment.
• Demonstrable initiative in improving or innovating on existing processes.

Benefits:

• Hybrid and flexible working arrangements supporting your work‑life balance.
• Employer‑matched pension contribution to 5%.
• Wellbeing support through a company‑funded health plan, health checks and employee assistance program.
• On‑site parking.
• And more!

Further details of the role can be found linked in the Job Description.

We do not accept unsolicited CVs from agencies for this position. We reserve the right to close this job advert at any time should there be a high volume of applications.