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- Tasks: Provide top-notch support to clients and colleagues while managing payroll queries.
- Company: Join Cintra, an award-winning payroll solutions provider in a vibrant creative community.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and wellness support.
- Why this job: Be part of a growing team that values your development and offers real career progression.
- Qualifications: Strong communication skills and a good understanding of payroll and HR legislation.
- Other info: Dynamic work environment with continuous training and learning opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Join our Support Department as a Support Consultant!
Application Deadline: 19 February 2026
Department: Support
Location: Newcastle upon Tyne
Compensation: £28,000 - £29,500 / year
About Cintra
We are Cintra, a rapidly growing company known for our award-winning software that delivers payroll solutions to over 1000 clients. As the proud recipient of the Payroll Service Provider of the Year 2024 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment.
Your responsibilities:
- Providing high quality 1st line support services to customers and departmental colleagues
- Clearly communicating progress issues and risks to the appropriate stakeholders
- Retaining ownership of risks and issues, escalating where necessary
- Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
- Attending training courses to develop relevant knowledge and skills
- Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
- Identifying additional commercial opportunities and communicating to the appropriate level
- Corresponding with clients in a professional and friendly manner
- Accurately maintaining the company CRM system
- Creating and maintaining client relationships
- Contributing to product enhancement using CRMS
- Attending and participating in meetings and project activities
- Complying with published security policies that are applicable to the role and related activities
About you:
- Excellent written and oral communication across all levels; including with clients, colleagues and management
- Excellent understanding of payroll and HR legislation with associated calculations
- Ability to work and stay calm under pressure
- Ability to respond enthusiastically to client enquiries
- Excellent numerical skills
- High level of accuracy and attention to detail
- IT literate, including a good working knowledge of Microsoft Word and Excel
- Ability to maintain and foster close working relationships with clients
- Logical thinking and problem-solving skills
- Organised and methodical
- Able to meet strict deadlines
- Honesty and respect for confidential information
- Ability to work well as a team
What’s in it for me?
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
- Onsite discounted parking
- And more!
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.
Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at any time should there be a high volume of applications.
Payroll Support Consultant in Newcastle upon Tyne employer: Cintra HR & Payroll Services
Contact Detail:
Cintra HR & Payroll Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Cintra on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on payroll and HR legislation. Show us you know your stuff and can handle client queries with confidence. We love candidates who are proactive!
✨Tip Number 3
Practice your communication skills! Whether it’s a mock interview or chatting with friends, being able to clearly express your thoughts will set you apart. Remember, we value excellent communication at Cintra.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Payroll Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Support Consultant role. Highlight your experience with payroll and HR legislation, as well as any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our success at Cintra. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cintra HR & Payroll Services
✨Know Your Payroll Stuff
Make sure you brush up on payroll and HR legislation before the interview. Familiarise yourself with common calculations and recent changes in the law. This will not only show your expertise but also your commitment to staying updated in the field.
✨Practice Your Communication Skills
Since you'll be providing support to clients, practice clear and concise communication. Role-play potential client scenarios with a friend or family member to get comfortable explaining complex issues in simple terms.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you identified issues and proposed solutions, especially in high-pressure environments. This will demonstrate your logical thinking and ability to stay calm under pressure.
✨Get to Know Cintra
Research Cintra’s products and services thoroughly. Understanding their software and how it benefits clients will help you answer questions confidently and show that you're genuinely interested in the company and its mission.
